Utilize established alternative communication to validate your identity to 3rd party vendors and support teams (bridge calls, Signal, WhatsApp, or Zoom calls). It's important to make time to chat IN PERSON and keep social lines of communication open when ever possible so your calls are responded to in times of outages.

During a network outage, I focus on securing vendor support by acting quickly and strategically. First, I establish immediate contact with the vendor, clearly communicating the urgency and the potential consequences for business continuity. This ensures they understand the critical nature of the issue. I also leverage existing contracts and relationships, referring to service level agreements where applicable to push for priority response. By emphasizing the contractual obligations, I can often expedite support. Additionally, I may offer reciprocal benefits, such as future business commitments or positive testimonials, to incentivize prompt assistance. This approach allows me to minimize downtime effectively.

When facing a network outage, securing vendor support can be stressful. Start by taking a deep breath and assessing the issue—determine its scope and impact. Communicate with your team to keep everyone informed. Then, contact the vendor's support line and explain the situation clearly, sharing how the outage affects your business. Be direct about what you need, whether it's immediate assistance or updates. Keep notes on your communications, including names and commitments. If you don't hear back, follow up politely. After resolving the issue, reflect on the vendor's support and discuss any improvements for future incidents. Building a good relationship with your vendor will help in the long run.

1) follow the vendor's support plan and procedures 2) Indicate it's a business impacting outage and need emergency support 3) Focus on getting issue resolved, do not allow conversation to delay time-to-resolution. 4) Establish a cadence with the vendor's support team. 5) Involve the venodr's sales team to escalate on your behalf. 6) If possible, give accurate impact costs of associated downtime in dollars per hour. $/hr 7) Take the time to ensure proper support and procedures are in place should another outage occur. 8) Never negotiate during an emergency.

During a network outage start by 1. understanding the root cause, 2. Call the vendor in charge of the area to access failing site immediately. 3. Officially communicate to all stakeholders involved. (Mgt, vendor, customer) 4. Visit the site if you are not getting traction of effective feedback