Language barriers with clients? Fun times. Suddenly, “Let’s circle back” turns into a game of broken telephone. Keep it simple. Fancy words don’t impress when no one understands them. Ditch jargon, use plain language, and speak slower — not louder (they’re not hard of hearing). Tech is your friend. AI translation tools aren’t perfect, but they’re better than aggressive hand gestures. Confirm understanding. “Got it?” isn’t enough. Have them repeat it back — like a pop quiz, but nicer. Most importantly, patience wins. Communication isn’t just words; it’s intent, tone, and a little bit of trial and error.

Bridging language barriers starts with patience and adaptability. Use clear, simple language and avoid jargon. Leverage translation tools or professional interpreters when needed. Visual aids, diagrams, and written summaries can reinforce understanding. Active listening is key—pay attention to tone, body language, and confirmation of comprehension. Encourage clients to express themselves in ways comfortable to them, and validate their efforts. Building cultural awareness fosters trust, showing respect beyond just words. When communication is intentional and inclusive, relationships strengthen, and misunderstandings decrease.

As a healthcare recruiter, I work with candidates and clients from diverse linguistic backgrounds. First, I prioritize active listening. I make an effort to speak clearly and use simple, direct language. Technology is another game-changer. I use translation tools when necessary to ensure clarity in discussions. But beyond tools and techniques, cultural awareness is key. I’ve found that taking the time to learn about different customs and communication styles fosters trust. Ultimately, effective communication isn’t just about language—it’s about connection. By being patient, and culturally sensitive, I create a positive experience for both clients and candidates, ensuring that language barriers don’t stand in the way of great opportunities.

The strategies that have worked for me: Dos: - Visual presentations - Use keywords and simple English - Have an up-to-date knowledge page - Summarise talking points "on-the-go": confirm what you say or what every stakeholder says (active listening) by summarising it and putting it in the context of the topic in discussion - Standardise messages: patterns build up clarity for upcoming hairy contexts - Consider hiring multilingual staff - Create follow-up meetings on specific points with stakeholders who seem to be struggling with communication Don'ts: - Use translators in real-time: stick to saying what you perfectly know the meaning - Put people on the spot by asking if they are following - Make jokes - Speak too quickly nor use slangs

Aujourd'hui de nombreux outils sont à notre disposition afin d'éviter les barrières de langage et incompréhension ( IA, google traduction....). On peut également illustrer nos propos via des dessins ou schémas afin de faciliter la compréhension, encore faut-il avoir quelques talents en graphisme.