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Last updated on 2024年7月22日

You're facing kitchen conflicts. How can emotional intelligence help you resolve them effectively?

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In the high-pressure environment of a culinary kitchen, conflicts are almost as common as the clatter of pots and pans. As a culinary manager, your role transcends beyond just managing recipes and ingredients; you're also tasked with managing emotions and personalities. Emotional intelligence (EI), the ability to understand and manage your own emotions and those of others, can be your secret ingredient to maintaining harmony in the kitchen. By leveraging EI, you can navigate through conflicts with a level head, ensuring a cohesive team and a smooth service.

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Gavin Lockitch

F&B Business Management Consultant | Brand Development Specialist | Culinary Director | Board Advisor | Leadership…
Dafne Daniels
Laetitia Marchbank

I learnt too late that there is no time. Tomorrow comes. Think carefully about your choices in life because life is…

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1 EI Basics

Emotional intelligence in the kitchen starts with understanding its core components: self-awareness, self-regulation, motivation, empathy, and social skills. Self-awareness allows you to recognize your emotions and their impact on others. Self-regulation involves controlling or redirecting disruptive emotions and adapting to changing circumstances. Motivation is your drive to work for reasons beyond status or money. Empathy, the ability to understand the emotional makeup of other people, is crucial in a diverse kitchen. Lastly, social skills enable you to manage relationships and build networks.

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Dafne Daniels
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When things get boiling in the kitchen and it’s not just the soup but your team, use emotional intelligence to cool them off and maintain harmony. Is our demeanor that sets the tone—stay calm and composed to show you can handle the pressure. Identify who is in conflict, call them aside, and let them express their frustrations. Listen actively without interrupting; being heard can diffuse tension. Acknowledge their feelings and show empathy, letting them know it’s okay to feel stressed. Ask what they need to make their task easier and show support. A key action is to redirect their energy towards finding solutions and encourage a collaborative approach.

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2 Recognize Emotions

When conflicts arise, the first step is to recognize the emotions at play. You need to pay attention to verbal cues, body language, and the context of the situation. Are your chefs stressed due to a tight service or is there an underlying issue? By identifying these emotional cues early, you can address the root cause before it escalates. This recognition is not just about observing others; it's also about understanding your emotional responses and ensuring they don't cloud your judgment.

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ByBy Ramirez

Virtual Assistance|Email Management|Customer Support|General Admin tasks
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I find it helpful to be observant from the start. Learn your team’s cues and body language. For example, when an extroverted employee is being quiet. Or when someone is responding passive aggressively. I know a lot of frustration and stress in the kitchen is due to the excessive workload and lack of manpower. As a manager, it’s easy to boss around. But we strive to be leaders, so listen to your team. It is important to self regulate your own emotions because if you let them get the best of you, it will cause tension at work.

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3 Communicate Effectively

Effective communication is the cornerstone of resolving kitchen conflicts. With emotional intelligence, you can choose your words carefully and frame your message in a way that is clear and non-confrontational. Remember to listen actively, allowing your team members to express their concerns fully. This two-way communication fosters an environment where issues can be discussed openly without fear of retribution, leading to more effective problem-solving.

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4 Build Empathy

Empathy is particularly important in a kitchen setting where teamwork is essential. By putting yourself in the shoes of your staff, you can gain insights into their perspectives and challenges. This understanding allows you to tailor your approach to each individual, which can help in de-escalating conflicts. When your team sees that you genuinely care about their well-being and professional growth, it can boost morale and cooperation.

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5 Foster Collaboration

A kitchen thrives on collaboration. Use emotional intelligence to encourage your team to work together towards common goals. Recognize the strengths and weaknesses of each member and assign tasks accordingly. Promote an atmosphere where everyone feels valued and understands that their contributions are vital to the kitchen's success. When conflicts do arise, remind your team of their shared objectives to realign their focus and foster unity.

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6 Lead by Example

As a culinary manager, your team looks to you for guidance. Leading by example with high emotional intelligence sets the tone for the entire kitchen. Show self-regulation during stressful services, demonstrate empathy when resolving personal conflicts among staff, and maintain a positive attitude even when under pressure. Your behavior can inspire your team to also employ EI in their interactions, creating a more harmonious and efficient workplace.

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Gavin Lockitch

F&B Business Management Consultant | Brand Development Specialist | Culinary Director | Board Advisor | Leadership Coach & Mentor #Leader #Learner #Human
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Make it a primary objective to lead by example. Demonstrate emotional intelligence in your interactions. Your behaviour sets the tone for the rest of the team. Be aware that to create a culture of unity, an environment of teamwork and mutual respect the tone and the stage has to be set by YOU. When your team sees how you deal with each one of them in an open and transparent fashion, showing patience and tolerance when challenges arise, this will motivate and inspire them to do the same. Emotional intelligence makes a clear point that every one is human, mistakes are natural, and that showing the drive to use these mistakes and challenges as opportunities to grow, to learn, results in achieving success TOGETHER

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Kristen Coffield

Founder of The Culinary Cure | Empowering Successful Women to Reclaim Their Health | Expert in Hydration, Sleep, Stress & Healthy Weight Management.| Your Guide to Active Aging.
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As a culinary manager, leading with high emotional intelligence sets a positive example for your team. By staying calm during stressful times, showing empathy in staff conflicts, and keeping a positive attitude under pressure, you inspire your team to do the same. This creates a more harmonious and efficient kitchen environment.

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Raghav Khosla

Bilingual Professional I International Master's Degree - Engineering, Information Security From Norway I 7 Years of Extensive Project Management, and Client Building and Retention Exp. - Digital Marketing, Cybersecurity
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Building effective communication and feelings of empathy toward each other would help not only resolve such conflicts but also prevent them from happening in the first place.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Laetitia Marchbank

I learnt too late that there is no time. Tomorrow comes. Think carefully about your choices in life because life is short. Depending which way you swim says exactly who you are.
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I would go to the kitchen and look cross & then call the two. Automatically they would take their thoughts off each other. I would sit in my office where I could see the kitchen and just look at everyone. The two would have chairs and I would tell them to be seated. I would think for a moment and ask them about this latest blot on my reputation. I wanted them to realise they were part of a team “One at a time please” They would tell me and it would generally sound so stupid. I would then speak to them about the wider consequences and then I would ask them, if they were in the other persons shoes how would they feel. We would discuss feelings and problems. I would tell them how important they both were. They would apologise to each other.

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Mohamed NazirKhan

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Discipline, discipline and discipline! When comes to food, practise discipline, hygiene and self aware. Nothing is personal and make everyone interest is high priority!

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You're facing kitchen conflicts. How can emotional intelligence help you resolve them effectively?

1

2

3

4

5

6

7

1 EI Basics

2 Recognize Emotions

3 Communicate Effectively

4 Build Empathy

5 Foster Collaboration

6 Lead by Example

7 Here’s what else to consider

Culinary Management

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You're facing kitchen conflicts. How can emotional intelligence help you resolve them effectively?

1

2

3

4

5

6

7

1 EI Basics

2 Recognize Emotions

3 Communicate Effectively

4 Build Empathy

5 Foster Collaboration

6 Lead by Example

7 Here’s what else to consider

Culinary Management

给文章评分

感谢您的反馈

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