Delays at customs can be a maze—how do you guide clients through it? Share your strategies for maintaining clear communication.
One thing I've found helpful in facing customs delays is maintaining transparent communication. Inform clients early about potential issues, providing updates with realistic timelines to manage expectations. Actually, I disagree with withholding information until the last minute. Clients appreciate honesty and timely updates, even if the news isn’t favorable. An example is providing real-time tracking or daily updates on the status of shipments, which keeps clients informed and reassured, reducing frustration during the delay.
By maintaining consistent, proactive updates and a professional approach to keep clients informed, setting clear expectations, offering solutions, and maintaining open channels of communication, you can minimize frustration and preserve trust.
By maintaining consistent, proactive updates and a professional approach to keep clients informed, setting clear expectations, offering solutions, and maintaining open channels of communication, you can minimize frustration and preserve trust.