When criticism arises about new E-Learning platforms, it’s crucial to stay flexible and open to change. Rather than digging your heels in, consider the feedback as an invitation to improve. Reach out to users who are dissatisfied; their insights can reveal aspects of the platform you might not have noticed. It’s all about creating a dialogue—ask questions, show genuine interest, and don’t shy away from making adjustments. This not only enhances the platform but also builds trust and community among users.

One of the first questions the organization leader should ask is, "Who is complaining?" The responses you give will be constructed differently, based on the audience. However, both internal and external complaints are often based in (1) users facing a significant learning curve to switch; and (2) the users' value proposition not being fulfilled. If the leader can effectively communicate and demonstrate that the learning curve is worth the extra benefits that the new platform will deliver, then most criticism will be followed with, "Why didn't you tell us this sooner?" A good rollout anticipates what the criticism will be and addresses it AHEAD of the rollout. Leaders: (1) Use the platform yourself; (2) and do not over-promise.

When facing criticism, it is important to gather feedbacks from users, prioritize the improvement and and providing the users with the changes and improvements. Then you need regularly update the platform based on user feedback and measure their satisfaction.

Feedback collection channels: surveys, contact forms, social media, emails, and group meetings to gather user feedback Effective communication with users such Empathy, quick response,...