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Last updated on 2024年8月17日

You're facing critical network upgrades. How do you effectively engage with stakeholders?

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When it comes to telecommunications engineering, upgrading your network infrastructure is a pivotal moment. It requires not only technical expertise but also the ability to engage stakeholders effectively. As you face critical network upgrades, your approach to stakeholder engagement can make the difference between a smooth transition and a tumultuous one. Ensuring clear communication, setting realistic expectations, and maintaining transparency throughout the process are key to aligning everyone's interests with the project's success.

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Ganesh Ram Rajagopalan

Program Manager - Capgemini

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1 Identify Needs

Before diving into the technical aspects of network upgrades, it's crucial to identify the needs of your stakeholders. This involves understanding their daily operations, dependencies on the network, and any specific concerns they might have. By conducting interviews or surveys , you can gather valuable insights that will inform your upgrade strategy. This step ensures that the network enhancements will not only improve performance but also address the unique requirements of each stakeholder group, leading to a more supportive environment for the changes ahead.

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Ganesh Ram Rajagopalan

Program Manager - Capgemini
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Well, include the important stakeholders early during the initiation phase of the upgrade project strategy to provide insights on milestones and risks. Encourage them to share feedback and open to suggestions to ensure all perspectives are well considered. Create a cross-functional team or a committee to ensure all departments are represented. This enables transparency to the project.

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Edgar Leonel

Sr Manager IT, IT CoE, IT Business Partner
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A mi me ha resultado útil explicar claramente y sin tecnicismos los riesgos pero enfocados a la operación, para así poder obtener la atención y incluso el involucramiento activo de las partes interesadas de alto nivel.

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2 Plan Thoroughly

A comprehensive plan is the backbone of successful network upgrades. This should outline the technical specifications, timelines, potential risks, and contingency measures . By preparing a detailed project plan, you present stakeholders with a clear roadmap of the upgrade process. It's important to include milestones and deliverables to track progress and ensure that everyone is on the same page. A well-structured plan demonstrates your commitment to the project and helps build trust with stakeholders.

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3 Communicate Clearly

Clear communication is essential when engaging stakeholders in network upgrades. You must articulate the technical details in a way that is accessible to non-technical stakeholders while providing enough depth for those with more expertise. Regular updates, possibly through meetings or newsletters, keep everyone informed about the project's status and any changes to the plan. This transparency helps manage expectations and fosters a collaborative atmosphere.

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4 Manage Expectations

Setting realistic expectations is a critical aspect of stakeholder engagement. It's important to be honest about the potential impacts of the upgrade, such as downtime or learning curves for new systems. By preparing stakeholders for these eventualities, you mitigate frustration and resistance. It's also beneficial to highlight the long-term advantages of the upgrade, which can help stakeholders endure short-term inconveniences.

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Edgar Leonel

Sr Manager IT, IT CoE, IT Business Partner
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Considero que es de vital importancia evitar las falsas expectativas, ya que los involucrados esperan que se indique la realidad de la situación, maquillar esto puede ocasionar grandes problemáticas al proyecto.

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5 Ensure Transparency

Transparency throughout the upgrade process builds stakeholder trust. This means being open about challenges and setbacks as well as successes. If an issue arises, promptly inform stakeholders and explain how it will be addressed. This candid approach prevents misinformation and rumors from undermining the project and reinforces the perception that you are managing the upgrade responsibly.

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6 Offer Support

Finally, offering support to stakeholders during and after the network upgrades is essential. This could involve training sessions, FAQs, or a dedicated helpdesk . Providing resources to help stakeholders adapt to the new network environment shows that you are committed to a seamless transition and value their experience. Supportive measures can alleviate concerns and encourage positive engagement with the new system.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing critical network upgrades. How do you effectively engage with stakeholders?

1

2

3

4

5

6

7

1 Identify Needs

2 Plan Thoroughly

3 Communicate Clearly

4 Manage Expectations

5 Ensure Transparency

6 Offer Support

7 Here’s what else to consider

Telecommunications Engineering

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You're facing critical network upgrades. How do you effectively engage with stakeholders?

1

2

3

4

5

6

7

1 Identify Needs

2 Plan Thoroughly

3 Communicate Clearly

4 Manage Expectations

5 Ensure Transparency

6 Offer Support

7 Here’s what else to consider

Telecommunications Engineering

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