Stay calm and professional. Never let the conflict become personal. Listen actively. Make sure you understand the other party’s concerns before pushing your agenda. Find common ground. Look for terms that both sides can agree on to keep the conversation positive. Offer compromises. Show flexibility where you can without giving up your key terms. Focus on the long-term relationship. Remind the client that the goal is a win-win outcome, not just a short-term victory.

If conflicts arise in contract negotiations, I focus on preserving the relationship by being transparent and respectful. I address issues promptly, making sure to listen actively to the client's concerns and demonstrate empathy. I aim to find solutions that align with their goals while also protecting key interests. I emphasize the long-term value of the partnership, keeping the dialogue collaborative rather than adversarial. Balancing firmness on essentials with flexibility on negotiable terms often helps maintain trust and goodwill, even when negotiations get tough.