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You're facing conflicting opinions on quality standards. How do you ensure a harmonious outcome?

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In construction management, you're often faced with differing opinions on quality standards. It's a scenario that can lead to tension and discord on a project. The challenge is to navigate these conflicting views and find a path that satisfies all stakeholders while maintaining the integrity of the project. It requires a combination of technical understanding, clear communication, and diplomacy. Ensuring a harmonious outcome is not just about compromise; it's about finding the best possible solution that upholds quality and satisfies everyone involved.

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Greg Glendenning

Empowering Contractors with "real world" applicable Construction Quality Control Training|Transforming…

1 Understand Issues

Understanding the root of conflicting opinions on quality standards is crucial. Take time to listen to each party and comprehend their concerns and rationale. This understanding provides a solid foundation for addressing discrepancies. Remember, quality standards in construction are not arbitrary; they are set to ensure safety, functionality, and longevity of structures. By acknowledging the importance of these standards, you can better appreciate the perspectives of those you're working with and start to bridge the gaps between differing opinions.

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Mohamed Khaled

Architectural project & site engineer
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Understand the perspectives by active listening , establish clear quality standards , emphasise the bigger picture , propose compromise and consensus.

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shavaiz Multan Ahmad khan

Civil Engineer | construction Supervisor | at Rayan Gulf Contracting Company
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1- Clear all perspective 2- Go through the standards and guidelines as per ISO - 9001 3 - find out objects and customer requirements 4- And seek help from the experts

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Greg Glendenning

Empowering Contractors with "real world" applicable Construction Quality Control Training|Transforming Careers|Construction Educator|Best Selling Author
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Being an active listener is vital but quality requirements should be clearly called out in the contract, specifications, and drawings. discussing them during feature of work kick-off meetings will avoid many of these issues.

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2 Set Expectations

Setting clear expectations from the outset can preempt many conflicts over quality standards. As a construction manager, you should establish what the quality benchmarks are for your project, ensuring they align with industry standards and client specifications. Communicate these benchmarks to all parties involved, including contractors, suppliers, and stakeholders. This clarity helps everyone understand the level of quality expected and can reduce misunderstandings that lead to conflict.

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Raja Bhoopathy

Resident Engineer till 06-2022 with Gitec-IGIP India Private Ltd
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-Set Expectations. -Strictly inform that there is No Compromise on Quality. -Select men of Quality and you can set the standards with ease.

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Greg Glendenning

Empowering Contractors with "real world" applicable Construction Quality Control Training|Transforming Careers|Construction Educator|Best Selling Author
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Have a strong QC Manager onsite who discusses the expectations at each feature of work kick-off meeting and then monitors it in the field.

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3 Facilitate Dialogue

Facilitating open dialogue is key when resolving conflicts regarding quality standards. Create an environment where all parties feel comfortable expressing their views and concerns. Encourage stakeholders to provide constructive feedback and share their expertise. This collaborative approach allows for a comprehensive understanding of the issues at hand and paves the way for finding a mutually acceptable resolution.

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Thato Maine

BSc hon in Construction Management graduate, Intern Quantity Surveyor @ ITTS Quantity Surveyors | Quantity Surveying
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Open dialogue is essential for resolving quality standard conflicts. Beyond fostering open communication, consider a data-driven approach to reconcile differences. By using metrics and performance data, you can objectively evaluate the impact of different standards. This evidence-based approach can help to build consensus and identify the most effective quality standards for the project. Additionally, involving a neutral third party can provide an unbiased perspective and facilitate compromise.

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4 Compromise Wisely

Compromising wisely is essential when you're caught between conflicting opinions on quality standards. It's important to strike a balance where project integrity is not compromised for the sake of agreement. Evaluate the implications of each opinion and negotiate adjustments that meet the project's quality requirements while considering the constraints and suggestions of the involved parties. A wise compromise respects the project's standards and the professional input of your team.

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5 Implement Solutions

Once a consensus is reached, it's time to implement the agreed-upon solutions. This involves updating plans, specifications, and processes to reflect the new quality standards that have been set through negotiation. Ensure that all changes are documented and communicated clearly to everyone involved in the project. Effective implementation is critical for maintaining harmony and ensuring that the agreed-upon quality standards are adhered to throughout the construction process.

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Greg Glendenning

Empowering Contractors with "real world" applicable Construction Quality Control Training|Transforming Careers|Construction Educator|Best Selling Author
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Tracking that solutions are implemented in the field is very important. All deficiencies should be monitored and tracked until it is completed. A deficiency log that is signed off by all parties when completed is very helpful.

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6 Monitor Progress

Monitoring progress is an ongoing responsibility that ensures quality standards are being met consistently. Regular inspections and meetings help track adherence to the set standards and provide opportunities for addressing any issues promptly. By keeping a close eye on progress, you can quickly identify any deviations from the agreed-upon quality benchmarks and take corrective action as needed. This proactive approach helps maintain harmony among stakeholders and ensures that quality remains a top priority throughout the project.

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You're facing conflicting opinions on quality standards. How do you ensure a harmonious outcome?

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1 Understand Issues

2 Set Expectations

3 Facilitate Dialogue

4 Compromise Wisely

5 Implement Solutions

6 Monitor Progress

Construction Management

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