You're facing a clash between kitchen and front-of-house teams. How will you balance order priorities?

Convocaría una reunión inicial con los líderes de ambos equipos. Quiero entender de primera mano las preocupaciones y dificultades que enfrentan, así que proporcionaré un espacio seguro donde ambos equipos puedan expresar sus puntos de vista sin interrupciones ni prejuicios.

1. Understand the Root Cause Speak with representatives from both the kitchen and FOH separately to understand their perspectives and concerns. This helps in getting an honest assessment without the tension of the other party being present. 2. Determine if the clash is due to communication breakdowns, workload distribution, misunderstandings, or other operational issues. 3. Bring both teams together for a meeting in a neutral environment. Encourage each side to express their concerns constructively, focusing on the issues rather than personal grievances. 3. Active Listening:Ensure that both sides listen to each other. Sometimes, simply hearing the other party’s perspective can diffuse tension.

To successfully address conflicts in the kitchen and front-of-house, it is essential to uncover the fundamental issues at play. Engage in transparent discussions with both teams to gain insight into their viewpoints. Are there communication gaps, unreasonable expectations, or limitations in resources contributing to the discord? By identifying the core problems, you can create specific solutions that promote teamwork and enhance overall productivity.

Se tiene que revisar si es necesario, redise?ar los procedimientos operativos estándar (SOPs). Asegurándo de que cada miembro del equipo comprenda claramente su rol en el proceso de pedidos, así como el rol del otro equipo. Haciendo énfasis en cómo una correcta coordinación puede mejorar la eficiencia y reducir la fricción. De ser necesario se implementa un sistema de comunicación más efectivo, como el uso de herramientas digitales o radios para la gestión de pedidos. También estableceré reuniones rápidas durante el servicio para discutir el flujo de pedidos y resolver problemas en tiempo real.

o treinamento cruzado é uma excelente estratégia para promover uma maior compreens?o das responsabilidades de cada fun??o, o que, sem dúvida, fortalece o trabalho em equipe e melhora a experiência do hóspede, afinal nada melhor que "sentir na pele" as dores do outro. Investir em uma equipe bem treinada é investir no sucesso do negócio.

I will implement a recognition system to reward cooperation between both teams. I will make it visible when joint goals are achieved and highlight how their direct collaboration impacts customer satisfaction and business results. By applying these strategies in my role as a manager, I aim not only to resolve the conflict but also to strengthen cohesion and collaboration between the kitchen and service teams, ensuring that both work in harmony toward a common goal.