When facing an upset client, pause to center yourself with a deep breath. Acknowledge your emotions without reacting impulsively, staying calm and present. Focus on understanding the client's concerns with empathy. This mindful approach allows you to respond thoughtfully, fostering positive communication.

When facing an upset client, leverage mindfulness by first taking a deep breath to center yourself and calm any immediate reactions. Focus on staying present in the conversation, allowing you to fully listen to the client's concerns without judgment. Acknowledge their feelings and show empathy, which can help de-escalate the situation. Respond thoughtfully by addressing their needs and outlining steps you’ll take to resolve the issue. This mindful approach not only manages your emotions but also demonstrates your commitment to understanding and resolving their concerns.

Mindfulness ?? is a wonderful tool that can be leveraged very much in such situations. Mindfulness gives you the perspective to deal with the emotions and handle them. Mindfulness aligns the emotions with reasons of why the client is upset and lets you handle them with ease. ??

what can be useful is to take some deep breaths, and engage with senses with simple chores would help look at the situation from a different perspective listen without interrupting, to fully understand their experience, acknowledge it, and open communication regarding the concerns would establish trust and then collaboratively look at resolutions

At times we are faced with serving a client who is upset with the product or service .In my opinion it's not him you have to handle, it's you yourself who is the most difficult person to handle .His every act or words can challenge your ego and influence your mind and in turn your actions.Take a deep breath , compose yourself , detach your self from the emotions which might be going inside you which can make you reactive.Instead focus on what might have gone wrong with him which had made him upset.Calm him down .Make him feel at ease .Your actions should give him a feeling of trust that you believe him , you are interested to understand. Gradually he would calm down and would be on position to be receptive to your solutions .