You're faced with an impossible project deadline. How do you navigate a client's unrealistic expectations?
Faced with an impossible deadline? Share your strategies for managing a client's sky-high expectations.
You're faced with an impossible project deadline. How do you navigate a client's unrealistic expectations?
Faced with an impossible deadline? Share your strategies for managing a client's sky-high expectations.
-
When faced with an unrealistic deadline, I'd communicate openly with the client about the project's scope and timeline. I'd provide a realistic assessment, backed by data, of what can be achieved within their timeframe. Offering alternative solutions, such as phasing the project or prioritizing critical features, helps manage expectations while maintaining a positive relationship and ensuring quality deliverables.
-
To handle a client's excessive expectations on a tight deadline: 1. Determine Feasibility: Determine what is reasonably possible. 2. Communicate Clearly: Discuss difficulties with the client openly. 3. Set Priorities: Determine essential deliverables and propose a phased strategy. 4. Offer Alternatives: Consider extending deadlines or changing scope. 5. Document Communications: Keep records to prevent misunderstandings. 6. Stay Professional: Maintain a positive, problem-solving attitude. This method assists in aligning customer expectations with achievable achievements.
-
In such situation rather than just replying this is not feasible we should first try to understand what exactly is the clients needs and requirement against those features. Once we understand the actual Business needs we can analyse and provide them an idea to deliver a MVP for the same. Also, we can explain the benefit of introducing the MVP. With this MVP we can get initial feedback from users and client which will then help us to deliver a much better version of the product with less surprises as they would have already seen an initial version of the product and in fact suggest the required changes. This way we can convince client by delivering required feature as MVP and buy some additional time for the final product.
-
It's important to ask the client for adjustments, stressing that we don’t want to 'miss the boat' on delivering a high-quality solution. To navigate this situation, we should focus on: #Assessing the situation to identify what tasks are feasible. #Communicating transparently with the client about challenges and progress. #Proposing alternative solutions, such as extending the timeline, reducing the scope, or prioritizing key features. #Setting realistic milestones to track progress and ensure the project stays on course. #Maintaining professionalism and empathy, acknowledging the client’s needs while emphasizing quality. #Documenting the agreement to ensure clarity and avoid misunderstandings.
-
This is the best situation to apply Pareto Principle (80:20) rule. Focus on just 20% use cases which 80% of customers will use. Once achieved in timeline add another 10% use cases which increases the coverage over 85%. Another add on to this could be to use Test Driven Development, so that quality is ensured in first round. Finally the team working on this should be a cohesive unit, who cover each other's back. This would enable quicker Development.
更多相关阅读内容
-
Materials ScienceYou missed a deadline. How can you recover from it?
-
Operating SystemsYou’ve missed a deadline and you’re feeling down. How can you use this to your advantage?
-
Critical ThinkingYou missed a deadline. What can you do to make it right?
-
WritingHere's how you can navigate unexpected changes or delays that impact your deadlines.