You're faced with a dissatisfied client post-purchase. How can you turn their experience around?

1. Listen to them carefully write down their issues and discuss the same with the team members who were part of the last product delivery as feedback and work collectively on the same. 2. Make a fresh plan with the deadline as per the client's requirements as well and start working on the same. Deploy the work to the team members responsible for the same and who are experts in the project. 3. Keep track of the progress of the project and provide support wherever required for the completion of the project. 4. Communicate with the client about the work that is going on and the progress of the same as well. This will ensure their vision is being executed and that it is being taken seriously.

A escuta ativa é uma grande ferramenta, ela dará parametros na forma como deverá prosseguir o atendimento. O foco é descobrir a causa raiz dessa insatisfa??o, para isso, aplique metodologias tais como 5W2H, elas ir?o nortear os próximos passos a seguir.

At IV Consulting LLC, we believe that listening carefully to our clients is the first step in addressing any dissatisfaction. When faced with a concerned client, we give them our full attention, allowing them to express their concerns without interruption. This demonstrates respect and ensures we fully understand the issue at hand. We acknowledge their feelings and repeat back what we have heard to confirm the information. This level of engagement helps diffuse frustration and lays the groundwork for a constructive dialogue. By listening carefully, we can better address the underlying issues and work towards a satisfactory resolution, strengthening our relationship with our clients.

Find out why they are dissatisfied and correct the problem. Communication is key to understand and finding solutions to problems. Make sure all employees understand this and are well trained in their jobs and responsibilities.

Desta feita, o foco nas atividades, a escuta ativa, a aten??o n?o somente com a mensagem difundida pelo emissor, mas as suas a??es e rea??es, a necessidade de realiza??o de pausas durante as atividades, s?o necessárias para o exercício equilibrado de nossas habilidades e competências, demonstrando nossa compreens?o acerca da realidade que se vislumbra, por intermédio da prática e ado??o de uma vis?o holística, sobre o todo, e n?o somente na mera soma de todas as partes.

At IV Consulting LLC, we understand that empathy is a powerful tool in after-sales service. Expressing genuine concern for a client's dissatisfaction is crucial in mending relationships. We use phrases like "I understand why that would be upsetting" to convey that we are on their side and validate their feelings. By showing empathy, we aim to establish trust, which is essential for finding resolutions that satisfy our clients. We believe that understanding and addressing our clients' emotions helps us provide better support and build stronger, long-lasting relationships. Your feedback is valuable, and we are committed to using it to enhance our empathy-driven approach in our after-sales service.

Na mesma propor??o de que em nossas vidas as mudan?as / transforma??es s?o constantes, é fundamental a compreens?o de que em uma organiza??o empresarial, se faz necessário prepara??o com eficiência e medidas preditivas para se antecipar aos fatos / acontecimentos que podem interferir diretamente em sua coexistência.

Nesse caso, ofere?a a solu??o e demonstre outras atribui??es do produto ofertado. é comum nesse ramo de pós vendas, as empresas tentar sanar a insatisfa??o de um cliente fornecendo uma série benefícios ao reclamante. Entretanto, isso pode ocasionar um grande prejuízo a marca.

At IV Consulting LLC, after thoroughly understanding the problem and empathizing with our clients, we focus on offering effective solutions. We provide options that are fair and feasible, ensuring they directly address the client's concerns. We prioritize clarity, clearly communicating what we can do and setting realistic expectations. If an immediate resolution isn't possible, we explain the steps we will take to rectify the issue and provide a timeline for when they can expect a solution. By being transparent and proactive, we aim to restore confidence and ensure a positive client experience. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and effectively.

A aplica??o de metodologias ágeis, em ampla usabilidade no mercado, pode contribuir para a ado??o de medidas mais assertivas, possibilitando entregas mais rápidas, maior grau de satisfa??o por parte dos clientes internos e externos, concedendo maior autonomia as equipes de trabalho, de forma colaborativa, competências densamente exigíveis para o estabelecimento de um diferencial estratégico organizacional e evolu??o individual dos profissionais

At IV Consulting LLC, following through on our promises is crucial to turning around a negative client experience. We take agreed-upon actions promptly and keep our clients updated on our progress. If delays or additional issues arise, we communicate these as soon as possible to ensure transparency. Consistent follow-up is key to demonstrating our commitment to resolving your concerns and helps rebuild your confidence in our brand. Your satisfaction is our priority, and we are dedicated to maintaining open communication and delivering on our promises to enhance your experience with us. Thank you for trusting us and allowing us the opportunity to improve.

Após o registro de atividade (reclama??o), n?o existe outra saída, a n?o ser a solu??o ou o aprendizado/ melhoria no produto ou processos. Enfim, feedbacks mesmo que negativos s?o muito valorosos a uma organiza??o.

At IV Consulting LLC, seeking feedback after resolving an issue is a priority for us. We believe that valuing our clients' opinions is essential for continuous improvement. We ask specific questions about what they felt went well and what could have been done differently. This feedback helps us prevent future issues and provides an opportunity to further engage with our clients and strengthen our relationships. Your insights are crucial for our growth and improvement, ensuring we consistently meet and exceed your expectations. We appreciate your willingness to share your thoughts and help us deliver the best possible service.

1.Patient hearing to the customer's problem 2.Understand the customers requirement and draw a solution 3.Take customer into confidence before execution 4.follow up till closure 5.Communicate every step to the customer