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You're faced with conflicting research findings. How do you ensure effective communication with stakeholders?

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When you're navigating the complex terrain of research management and are confronted with conflicting research findings, the way you communicate with stakeholders can make or break your project's success. It's a scenario that can cause uncertainty and requires a strategic approach to ensure that stakeholders are kept in the loop and trust in the research process is maintained. Your role is to distill complex information into clear, actionable insights. This task involves not only understanding the nuances of the data but also the perspectives and interests of the various stakeholders who rely on your expertise.

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1 Assess Data

Before you communicate with stakeholders, it's crucial to thoroughly assess the conflicting data. This means examining the methodology, sample size, and context of each study to understand why discrepancies exist. You need to evaluate the credibility of the sources and consider any potential biases that could have influenced the results. By doing so, you're preparing to provide stakeholders with a well-founded explanation of the conflicts, which is essential for maintaining transparency and trust.

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Liny Tessy
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To ensure effective communication with stakeholders when faced with conflicting research findings, I emphasize transparency and clarity. I present the data objectively, highlighting the differences and their implications. Providing context helps stakeholders understand the reasons behind the discrepancies. I recommend discussing potential impacts and possible resolutions, fostering an open dialogue for questions and feedback. Consistently updating stakeholders with new information ensures they remain informed and engaged. This approach builds trust and supports collaborative decision-making.

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John Benham

Benham.com
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It’s only when something is not correct it’s about finding out and correcting so therefore the stakeholders are properly informed before we process any further let’s fine, where the he conflict started

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2 Engage Experts

In situations with conflicting research findings, it's wise to engage with subject matter experts who can provide additional insights. These experts can help you interpret the data and may offer alternative perspectives that you hadn't considered. Their expertise can be invaluable in understanding the complexities of the research and in formulating a comprehensive response to stakeholders. Remember to choose experts with a reputation for integrity and objectivity to ensure the credibility of your communication.

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Levis Akhumachi

Paralegal that saves you time through high-level legal assistance
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Finding subject matter experts is essential. However, these experts are not readily available to address your challenges. A helpful alternative is to research and find out if they have published material on the subject matter you are dealing with. It could be books or articles they have written, which convey the same thing they would have told you in person. This way, you can quickly consult multiple experts without needing to be with them in the same room. It is an excellent way to save time and money while ensuring you have access to credible and objective information.

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3 Craft Messages

Crafting clear and concise messages is key when explaining conflicting research findings to stakeholders. Avoid jargon and technical language that might confuse or alienate your audience. Instead, focus on the implications of the findings and what they mean for the project or decision at hand. Use analogies or simple examples if necessary to illustrate complex points. Your goal is to convey the information in a way that is accessible and relevant to your stakeholders' interests.

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Frank Ridder
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Das ist m.E. Der wichtigste Punkt. Daten ‘untermauern’ Aussagen und machen sie st?rker. Klare und pr?gnante Aussagen ohne Abschweifungen lassen sich besser diskutieren, als komplexe Stories. Aussage, Daten und andere Belege, und dann eine Empfehlung - diese drei Bausteine funktionieren für mich wunderbar.

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4 Diverse Channels

Utilize diverse communication channels to reach all your stakeholders effectively. Some may prefer detailed reports, while others might benefit from visual aids like charts or infographics. Consider holding meetings or webinars where stakeholders can ask questions and engage directly with the research team. By offering multiple avenues for communication, you ensure that stakeholders can access the information in the way that suits them best, which can help alleviate misunderstandings or concerns.

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5 Monitor Feedback

After communicating the conflicting research findings, it's important to monitor stakeholder feedback actively. Be prepared to answer questions, provide further explanations, or correct misunderstandings that may arise. This feedback loop is crucial for identifying any lingering concerns or areas where additional clarity is needed. It also demonstrates your commitment to engaging with stakeholders and valuing their input throughout the research process.

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6 Update Regularly

Finally, keep stakeholders updated as new information emerges or as further analysis resolves conflicts in the research findings. Regular updates reinforce the dynamic nature of research and show that you are actively managing the situation. This approach helps build confidence in your ability to navigate complexities and ensures that stakeholders remain informed and involved over time.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Raj Stanley

Director @ Rivermind Consulting | Researcher | Research management Coach
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As a research manager, you are lucky if you get conflicting research findings before drawing the research conclusion. It gives the opportunity to resolve it much before it is found during peer review or real-world application. While conflicting research findings where one is correct and another one is incorrect is easy to fix based on the input data, assessing the application of research methods, etc., there are situation that both the conflicting research findings are correct in its own permutation. This is the bonus for any research manager, where they can bring all the correct (in its own terms and permutation) conflicting findings as part of the conclusion. It also shows the fair treatment applied to the research effort

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You're faced with conflicting research findings. How do you ensure effective communication with stakeholders?

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1 Assess Data

2 Engage Experts

3 Craft Messages

4 Diverse Channels

5 Monitor Feedback

6 Update Regularly

7 Here’s what else to consider

Research Management

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