You’re an ERP professional who needs to solve a complex problem. What’s the first step?

Identifying and documentation of the problem is always the key here. Lot of ERP Implementers jump into the solution design without fully understanding the problem. What I mean here is, when a particular problem has been laid out - lot of us tend to look into it from a high level point of view. However as an ERP Analyst/Admin or a consultant, we need to look at it from a very comprehensive view. The solution we provide should ensure that every aspect is covered which include: 1. User friendliness - are the users ready to accept your solution? 2. Financial reporting accuracy - Does your solution have any impact on the financials? 3. Documentation - Once implemented has it been well documented?

Description du problème Modélisation du scénario Conséquence du problème (qualité interne/externe, productivité, image, légalité, ...) Volumétrie du problème (identifier si anecdotique) Rechercher la cause

"Define, Analyze, Plan" Define the Problem Clearly: Clearly articulate the complex problem at hand. Break it down into specific components to ensure a thorough understanding. Analyze Root Causes: Dig deep to identify the root causes of the problem. Conduct a comprehensive analysis to understand the intricacies involved. Gather Relevant Data: Collect relevant data and information related to the issue. This data will serve as a foundation for informed decision-making. Engage Stakeholders: Collaborate with key stakeholders, including end-users and other ERP professionals, to gain diverse perspectives and insights. Develop a Strategic Plan

"Define, Analyze, Plan" Define the Problem Clearly: Clearly articulate the complex problem. Break it down into specific components to ensure a thorough understanding. Analyze Root Causes: Dig deep to identify the root causes of the problem. Conduct a comprehensive analysis to understand the intricacies involved. Gather Relevant Data: Collect pertinent data and information related to the issue. This data will serve as a foundation for informed decision-making. Engage Stakeholders: Collaborate with key stakeholders, including end-users and other ERP professionals, to gain diverse perspectives and insights. Develop a Strategic Plan

Assertive and accurate information is the soul of the business here. Diffuse and undirected information generates research by the responsible team, which takes longer to resolve, and may not be assertive. In this case, develop documentation that attempts to describe the problem in a more direct and assertive way. Having a communication channel (with experienced people from both sides) so that problems can be addressed quickly and effectively, without many interlocutors, are actions that determine the success of the analysis

in my point of view ,Defining specific problem may vary by level of the audiance .if problem reported by end user may be in simple massage or Standard Error massage , but the same error once analalayised it may be result of underlaying technical issue. no matter what , when defining problem it should be in detail but with covering all the important aspects ( technical and functional) .

No matter how complex is the problem the best thing is try to devide in to managable parts , its allow some space to focus on what really matters. Its hard to find solution for the complex problem as whole.

The first step in solving a complex ERP problem is to thoroughly understand the problem and its underlying causes. This involves gathering relevant data, analyzing system configurations, and consulting with stakeholders to gain insights into the issue's scope and impact. Establish clear objectives and define success criteria to guide your problem-solving process. Once you have a comprehensive understanding of the problem, prioritize potential solutions based on their feasibility, effectiveness, and alignment with organizational goals. Communication with stakeholders throughout the process is crucial to ensure alignment and gather valuable input.