You're dealing with student complaints. How can you emotionally support them effectively?

La escucha activa es como el radar de un detective que permite detectar se?ales ocultas y descubrir la raíz de un problema que afecta al estudiante. Esto es crucial para capturar detalles, empatía y conexión, leer se?ales no verbales, evitar suposiciones erróneas y detectar patrones recurrentes. La escucha activa es una habilidad potencial para resolver problemas y es una herramienta poderosa para hacerse cargo de las dificultades que enfrentan y que en muchas oportunidades desconocen que es lo que realmente las causan.

Escuta ativa é acolhimento. Os alunos precisam sentir-se abra?ados naquele momento de afli??o. Além de ser uma forma de apoio e refúgio, ouvi-los será importante para entender melhor a situa??o e escolher com eficiência e clareza as estratégias a serem seguidas.

I do my best to use "I" statements; e.g. I hear what you are saying could you tell me a little more please. I also ask them for suggestions on how to make the situation better. This is of course if it is school related. If it is family related, the best I can do is listen and ask them if there is anything I can do to help.

Perfeito! Podemos adicionar a esses itens a utiliza??o da comunica??o n?o violenta como ótima ferramenta para que o aluno se sinta bem acolhido, seguro e à vontade para externar suas necessidades.

I have had a case with a student who wanted to give up on her education, because she failed many courses, and doesn't know where to start. I listened attentively, and was able to advised her; I didn't stop there, I followed up with a text to ensure she's still in line with what I instructed hee to do (that's followed up) . She's still a work in progress. One is for sure, she is re-energized to continue studying and I am fulfilled.

Meet them where they are. Fully listen to comprehend then address and lastly, where are the feelings coming from and how can they be addessed the best?

Absolutely true! The teacher should first of all make it clear that they try to understand the Student's feelings. It might be even more convincing if they put it clear what and how they understand the Student's emotional state and show openness to corrections and/or clarifications if there are as such.

En el ámbito de la educación, en particular en el contexto del apoyo emocional a los estudiantes, la validación de sus sentimientos es un aspecto crucial que no se puede pasar por alto. El apoyo emocional desempe?a un papel fundamental en el bienestar general y el éxito académico de los estudiantes. Cuando los estudiantes se sienten comprendidos y validados en sus emociones, se fomenta un sentido de confianza y conexión creando un entorno propicio para el aprendizaje y el crecimiento personal.

Sometimes, folks in higher education try to fix the problem for our students, before we've given students the time and space to really feel and sort through all of the feelings and emotions that are running their bodies. Yes, we need to help them problem solve and get them back on track academically and socially; we also need to read the room, and position ourselves as sounding boards for the students bounce ideas off of, and then use interpersonal communications tools to help them develop a plan for self-determined success.

Se o aluno está sentindo, isso é válido para ele. Negar ou invalidar o que ele está sentindo cria uma barreira, às vezes intransponível, entre o aluno e o professor. Validar os sentimentos é o primeiro passo para contribuir com o aluno.

Após validar a perspectiva e os sentimentos do aluno, ofere?o suporte concreto, como recursos de aconselhamento ou orienta??o acadêmica. Acompanho o progresso, demonstrando cuidado contínuo. Essa assistência capacita o aluno a enfrentar seus desafios com confian?a e refor?a meu compromisso com seu bem-estar.

Use the tools that the institution has given you to offer support for your students who are struggling. Most institutions have a Student Success Committee to work with students on an individual level, based on their specific needs.

Before listing off the various campuses resources at the student's disposal, we should ask the students to think through what kinds of support would be most helpful to them in that moment. Sometimes, they'll know exactly what they need. And sometimes, they'll be in so much distress that they'll have no idea, in which case we will have to use motivational interviewing techniques to gain more insight into what interventions would be most effective at the present time.

Instead of simply addressing the issue for them, involve the students in brainstorming potential solutions by asking open-ended questions. This approach helps students feel heard and valued, and it emphasizes their role in shaping their own experience. Collaborate with students to create an action plan that outlines steps both they and the institution can take to resolve the issue. Then continue to provide emotional support throughout the process; check in with them regularly. Frame the process as a way for students to gain valuable experience in conflict resolution and decision-making. Once a solution has been implemented and the issue has been resolved, take time to celebrate the success with the student, acknowledging their role in it.

Promover la participación de los estudiantes en la resolución de problemas es una estrategia efectiva que contribuye al fortalecimiento de su autonomía y al fomento de competencias fundamentales. Al incluirlos en la evaluación de reclamos y en el procedimiento de toma de decisiones, se les proporciona una vivencia colaborativa que no solo resuelve la coyuntura presente, sino que también les otorga la confianza y las habilidades requeridas para afrontar desafíos venideros de manera independiente. Este enfoque potencia la capacidad de liderazgo y prepara a las personas para tomar decisiones efectivas en una variedad de contextos.

Segun mi experiencia es escuchar al aprendiente muy objetivamente, sus inconformidades en cuanto a lo que para ellos podrian ser limitaciones para su aprendizaje. Luego promover una comunicacion sana para no perjudicar ninguna de las partes involucradas, tomar medidas de mejora continua y promover un ambiente institucional de aprendizaje cooperativo.

Teacher/student relationships should be based more on a mentor/mentee relationship. This relies on making the student feel comfortable and make them accountable for their success.

I think the proper response is a combination of all of the points. Students want to feel seen, heard, believed and supported. Effective resolve happens when you follow up to make sure they’re okay.

One thing I’ve found helpful is to understand carefully after active listening based on the culture. In today’s classrooms, students often come from different countries, cultures, and backgrounds. This diversity can make the learning environment rich and exciting, but it also brings challenges. As a teacher, one of the most helpful tools I’ve discovered is cultural intelligence. This means understanding and respecting the different cultures of my students, and try to solve their complaints based on their culture.