In my experience, negotiating during delivery setbacks involves Communicate Early and Proactively: Inform clients of any delays as soon as they arise to avoid surprises. Set the Tone with Empathy: I start by acknowledging the client's disappointment or inconvenience. rather than confrontational atmosphere. Provide a Clear, Revised Timeline: Instead of just saying there's a delay, I offer a new timeline, explaining how I arrived at it and ensuring it’s realistic. Detail Corrective Actions: I outline any actions I’m taking to prevent further delays or resolve underlying issues. Stay Available for Questions: Make yourself accessible to address any concerns, which shows commitment to customer satisfaction.

Communication at every stage is critical in maintaining trust and loyalty. Investigate reasons for delays and ensure measures to avoid future occurrences

Proactive communication and transparency are the key factors here. If you are honest with customers they are more likely to work together with you. In addition, alternative solutions should be offered where possible and you should always be apologetic for the situation.

Comunica??o aberta com o cliente é o motor que faz a diferen?a. O cliente precisa saber de todos os passos do processo e do projeto, precisa saber das adversidades que também podem ocorrer. Ser honesto e deixá-lo ciente de um atraso é o melhor passo nesses casos, mas, é importante também saber repassar a notícia. é importante que ele continue confiante e que saiba que seu projeto está sendo acompanhado de perto por você. Trazer para si a responsabilidade é o primeiro passo e mostrar que ele n?o está abandonado é o fator crucial para fidelidade.