You’re in a customer experience career. How can you make sure you’re taking care of yourself?

In CX careers, setting boundaries with clients and colleagues is crucial for maintaining emotional well-being in the long-run. Just as you build meaningful connections, you should establish limits that allow for both independence and collaboration. Some of the key strategies involve: 1. Clearly define your availability for work and personal time. 2. Decide the most effective communication methods for you. 3. Keep your workload manageable to promote a healthy work routine. 4. Prioritize breaks for refreshing your mind. 5. Celebrate even the small wins. It's like finding joy in the everyday victories. By doing these, you take care of yourself by staying successful in a customer-centric role!

Setting boundaries can indeed be challenging, but it is crucial for maintaining your well-being and ensuring healthy relationships.While it may feel uncomfortable at times, setting clear and reasonable boundaries is essential for defining your limits and expectations.By doing so, you protect yourself from burnout, resentment, and frustration. It allows you to prioritize your time, energy, and resources effectively.While it may require assertiveness and communication skills, setting boundaries demonstrates self-respect and communicates to others how you want to be treated.Remember that boundaries are not meant to be rigid or inflexible, but rather a healthy way to establish mutual understanding and respect in your professional interactions.

Establish clear boundaries between work and person life to prevent burn out. Pay attention to your emotions. To manage stress you need to identify source of it in your job and find how to cope with it effectively. Take regular breaks through the day.

Ofrece a tus clientes un servicio de calidad, asesoramiento, atención y amabilidad. Muestra interés en sus necesidades que tiene, escúchalo primero y una vez que conozcas su dolor de cabeza dale la mejor asesoría a ese dolor, demuéstrale todo tu interés, crea empatía con el cliente y se volverá un comprador recurrente después de una experiencia personalizada.

Setting limits for customers, colleagues and leaders/bosses makes them not only understand what my responsibility is, but what theirs are as well. I always like to say that the relationship is a two-way street, that we donate and receive donations (responsibilities from both sides). When my client understands that my mission is to deploy, when it ends, he understands that the main channel is support. For my colleagues, when they understand that I will answer them only during my business period, they learn to value this contact time more. For my leaders/bosses, when they understand how I work and how I deliver, they will understand that people cannot be overwhelmed.

In CX, you'll encounter unhappy or demanding customers alot of the time, and the most important thing is to just not take things personally. Customers are, in most cases, unhappy with the product or company, not you personally. So don't let it get to you, and just do your best, that's all you can really do.

I try to practice that during work hours, focus on your tasks, but remember it's okay to say "NO" sometimes if you're overwhelmed. Take breaks and do things you enjoy outside of work to recharge. When dealing with customer feedback, don't take it personally. Everyone's just trying to do their best for the company. By looking after yourself, you'll be better equipped to help customers and handle any challenges that come your way. I prioritize personal care by fitting in a daily workout session. Whether it's dancing, yoga, or a walk, staying active helps reduce stress and keeps me balanced. Taking this time for myself ensures I can give my best to our customers while staying healthy and focused.

One thing I have found helpful is that if it’s too difficult or stressing, leave it and revisit at a later time. Taking another crack at it, will not only give you a clearer vision but also will help you become more confident in your decision making.

Being in the customer service industry is really exhausting and stressful. That is why it’s important to step back to take a breather. I try to get a least one quiet day. A day that I won’t check my work phone, ofcourse another manager will cover me then. Just a day to detach. A time to clear the thoughts in my head and recharge spiritually and emotionally for the upcoming week.

In official life, it's important to set boundaries to maintain a healthy work-life balance. This can include setting specific working hours, prioritizing tasks, and learning to say no when necessary. It's also important to communicate your boundaries clearly with colleagues and superiors. By establishing these boundaries, you can create a more productive and fulfilling work environment.

One of the things I "preach," is that you have to make sure you are a continual learner. No matter what field in CX you are in, there is so much to learn from other industries. There are two events I try to make every year, and they are, the Consumer Electronic Show in Vegas in January, and SXSW in March, in Austin. You can attend both of these events, and learn so many new things, and it gives you time to decompress and take care of your mind!

In our industry, the Customer Experience holds significant sway over direct revenue and organizational growth. It's a privilege that our work environments involve interactions with individuals, each with unique brains, emotions, and responses. It's imperative for us to embrace a lifelong learning mindset, consistently studying the nuances of human behavior. Every smile, reaction, and interaction presents an opportunity for growth and development. Let's remain committed to this journey of continual learning and improvement.

Embrace a commitment to ongoing learning and development in the realm of customer experience. Utilize training resources offered by your employer to enhance your skills and knowledge. Foster connections with fellow CX professionals through online networks and professional associations to exchange insights and support. Should your current position lack avenues for progression or satisfaction, explore advancement prospects within your organization or seek out new opportunities that resonate with your aspirations and ambitions.

Learning is vital in the field of CX because it allows individuals to continuously improve their skills, knowledge, and perspectives. In a rapidly evolving industry where customer expectations and technology are constantly changing, staying updated and acquiring new skills is crucial for CX professionals to stay ahead. Learning boosts confidence, opens up opportunities for growth, and enables individuals to overcome challenges and make informed decisions. Additionally, it fosters creativity and innovation by exposing individuals to new ideas and approaches. Ultimately, continuous learning is essential for CX professionals to excel, provide exceptional customer experiences, and remain competitive in the industry.

Le CX comme toute autre discipline évolue très rapidement. Rien n'est acquis. Il faut donc se mettre dans une posture d'apprentissage continue afin d'être à jour des évolutions !

Celebrar as conquistas é parte fundamental do processo. No mundo de hoje em que mais aten??o, energia, empenho e agilidade s?o essenciais para trazer excelência na experiência do cliente como n?o reconhecer as vitórias por menores que sejam? Para garantir uma experiência de encantamento para o cliente você precisa sentir-se encantado, valorizado e reconhecido. Celebrar portanto, torna-se uma etapa que n?o deve ser ignorada.

Celebrating success is crucial in any career, including CX, as it helps individuals recognize their value, appreciate their efforts,& stay motivated.Regardless of the size of the achievement, celebrating allows individuals to acknowledge their accomplishments & gives them a sense of fulfillment.It serves as a reminder of their progress & encourages them to continue their journey. Celebrating success can take various forms,such as rewarding oneself, sharing achievements with others, receiving feedback,expressing gratitude to those who have supported them,& reflecting on their progress.By celebrating wins,professionals can boost their confidence, maintain a positive mindset,& stay motivated to achieve even greater success in their career.

Celebrating your successes is key to maintaining a positive outlook and sustaining personal well-being. Every positive customer interaction or resolved issue is a success. Make it a habit to recognize these small victories daily. This could be as simple as making a mental note, jotting it down in a journal, or sharing it with your team. Never be afraid to "toot your own horn".

Além de títulos e reconhecimentos profissionais, nenhum trabalho deve roubar sua alegria de viver! Você precisa cuidar do equilíbrio entre vida pessoal e profissional, e ter como base que somos um eterno aprendiz, sempre buscar conhecimento e nunca deixar de melhorar a cada dia.

One of the best ways to celebrate success in CX is to create a consistent Wow experience recognition event . This way you will be rewarding employees who spent effort to provide best experience which will motivate them to do even more , and also you will be demonstrating to everyone else how to create the best customer experience in every contact

I recommend learning and playing the game of pickleball ?? . Why? -Takes your mind off work stress, yet helps build essential skills like quick decision-making and adaptability. -Encourages fun and laughter, promoting a positive mindset that’s infectious among teams. - Fosters team dynamics and communication, mirroring the collaborative effort needed in CX environments. - Boosts creativity by engaging in a new activity, inspiring innovative approaches in your work and life. It’s a “game changer” in my CX life. No pun intended.

Having fun while working is important specially in the customer experience related jobs , it makes the job interesting , increase the capacity of learning and being curious, and also help you come up with crazy and innovative ideas

Humor is essential in all aspects of life, including CX. It brings happiness and ease by lightening the mood, reducing stress, and fostering a positive environment. When humor is incorporated into the CX career, it brings joy and laughter, making the work more enjoyable and engaging. It also helps build personal connections with customers and colleagues, strengthening relationships. Humor creates memorable experiences for customers, making them feel comfortable and satisfied. By maintaining professionalism and using humor appropriately, CX professionals can add authenticity, humanity, and lightheartedness to their interactions. Overall, humor adds fun and positivity to the CX career, making it more fulfilling and rewarding.

Continuous improvement: I agree with your organisation to run 3-5 improvements e.g. per month with the different teams and get CX ambassadors to support you. Experience management has more impact with constant small steps than a stressful big bang

Have fun to enjoy oneself, to amuse oneself, to have a good time idiom. I had fun at the party. I really enjoyed it, it was great! the fun: the pleasure, the amusement, the entertainment noun. in customer care there are various ways of having fun,1 team bonding party, games. customer service week which always take part in 1st week of Oct.

Je pense aussi très important d'évaluer sa propre expérience. Il est difficile d'être efficace et performant en expérience client si on n'y trouve pas son compte d'une quelconque manière. Cela demande d'examiner ses motivations intrinsèques, d'évaluer ses objectifs pour être s?rs qu'ils sont en adéquation avec le but visé. Un consommateur satisfait, c'est aussi un fournisseur satisfait... Et la réciproque reste toute autant vraie.

Au delà des titres et des reconnaissances professionnelles,aucun emploi ne doit vous voler votre joie de vivre! Vous devez veiller à votre équilibre vie Professionnelle -vie Personnelle,car au soir de votre vie, votre entreprise ne sera pas à vos c?tés,seuls resteront famille et amis.

It is important to ask yourself what activities or tasks give you energy, and incorporate them into your daily routine or weekly schedule. It is essential to replenish your energy levels in tasks or responsibilities that drain it, especially during moments of stress and frustration. This will help you stay on course.

Points been shared in this article is very helpful. I would like to share my thoughts on adding the following: 1- prioritize your tasks by using Eisenhower's Urgent/Important Principle helps you quickly identify the activities that you should focus on. 2- delegations task to your team. It gives great opportunity for your team to grow and for you to focusing on important Task 3- understanding life/Work balance is the key to take care of yourself. So, what happens on the work stay at work, don’t carry them to your life and the opposite. 4- if you have a hobbies that very good if you don’t, no worries be open to discover yourself and try something new often

Dica: para aqueles dias que você se sente a pior pessoa do mundo, sempre tenha uma pasta que fa?a te lembrar que você n?o é! Nessa pasta guarde prints dos elogios que você recebeu e coloque todos os mementos que te fizeram chegar até ali, mantenha tudo guardado lá, para você abrir essa pastinha e lembrar que você é uma pessoa incrível e que merece estar onde você está.