1. Make use of secure networks and virtual platforms 2. Ensure users are aware of and understand the guidelines and instructions for the virtual interview 3. Seek permission from the users before collecting personal data and recording a virtual session 4. Ensure users' data is kept private and not released to a 3rd party without their permission in line with GDPR guidelines

To ensure user privacy during virtual reference interviews, libraries must use secure, encrypted platforms and minimize data collection to essential details. Anonymizing interactions, securing data storage, and promptly deleting unnecessary records protect user confidentiality. Staff should be trained to handle sensitive information, and clear privacy policies must be communicated to users, with consent obtained where necessary. Conducting interviews in private spaces and regularly reviewing practices ensures compliance with evolving standards, fostering trust and safeguarding user information effectively.

We respect privacy of people and only authorized officer has access to information. The database/ software is updated regularly to make sure that data is not stored on platform used for reference interviews. To counter unauthorized access, a biometric process is employed so that higher level of confidentiality can be maintained. Interviews are also conducted individually, with restricted access to the area.

To conduct private reference interviews virtually, ideally you are isolated in a private work area, with headphones, and use encrypted software. Keep your patrons’ personal information to yourself and never share the reference results with colleagues.