You’re a Commercial Leasing professional. What’s the best way to manage your contracts?

I prefer Yardi - one stop shop for all leasing, budgetary, insurance, tenant and vendor management. Whatever contract software you use, make sure it is easy to use, sends you reminders, and interfaces with your other systems seamlessly.

The best way to manage contracts in commercial leasing is to use a contract management software. It helps streamline document storage, track key dates, and ensure compliance. Additionally, regular contract reviews, client communication, and tracking contract performance are essential for effective management.

Tired of juggling contracts and deadlines? Contract management software is your solution. Imagine all your contracts organized digitally, accessible with a click. Save time, reduce errors, and improve collaboration effortlessly. Say goodbye to stress and hello to streamlined contract management.

VTS is a great resource for managing leases, brokerage commissions, contingencies, Tenant’s rights, Landlord rights; all of it in one place, reportable, updatable, customizable, and easy to use and learn.

Keeping tabs on your contracts is crucial. Think of it like giving them a health checkup. You want to make sure they're accurate, up-to-date, and still serving your needs. Whether it's before renewing, terminating, or transferring them, regular reviews ensure you're not caught off guard. Market shifts, legal changes, or new business goals? Your contracts need to keep up. By staying on top of them, you can spot problems early, seize opportunities, and keep your business running smoothly. So, don't neglect those contracts—give them the attention they deserve.

Probably the biggest downfall of using the very best software to manage our contracts(which in so many ways has made our job more efficient,easier and streamlined) Is possibly that we tend to become lazy and rely way too much upon automation,AI and digitalisation there by dumbing down the customer service experience At times relying too heavily on our computer and having the contracts and relevant conditions and timelines we can sometimes be lost in cyber space to the detriment of the very clients we are serving This is certainly a by product of reliance on software systems too much Don’t loose the personal touch ????

Staying in touch with your clients is more than just a courtesy—it's essential for smooth contract management. Think of it as nurturing a relationship. Keep them in the loop, listen to their needs, and address any issues promptly. Good communication builds trust and loyalty, while also helping to avoid misunderstandings or conflicts. Whether it's a quick call, an email update, or a face-to-face meeting, keeping those lines of communication open is key to successful contract management.

With any thing in life and in particular when operating in a customer service industry we should be constantly ,evaluating reassessing and improving our service Setting certain KPIs and matrixes are very simple to set up on our systems By constantly reassessing your performance and benchmarking key indicators we can reassess how our contract experience from beginning to end are travelling With inwardly checking with a honest evaluation we can pinpoint areas of our contract experience that we can improve enhance delete or change on the pathway to improvement Which equates to a better client experience and ultimately repeat or referral business ??

I accept all of the above with the real situation in practically and plus own original standards and amendment in specifically case by case.

Whilst we all use and enjoy the great features of our latest wiz bang computer software,AI,CRMs and more We all (and more prevalent in our younger team members) seem to be relying on our computer and keyboard skills Rather than engaging in person or at the very least by phone In my 40 year career and handling some 12,000 contracts, lve seen our industry go from personal customer focus to contracts spinning around in cyberspace and customer service fly out the door Sure it’s extremely efficient and time effective However as our fast paced world continues to become more automated and robotic l believe the best way to improve is to have more personal client contact Try it you might be surprised with the results by returning to basics

Work as a team, two or more people end up dealing with the same customer along the journey. Speak to staff, keep records and then be strategic about the relationship side of matters. Remember we are dealing with people.

Always ensure that we act based on the client's instructions. Each contract is unique and should address the needs and circumstances. Using a contract template as a reference is acceptable as long as it is relevant to the current case.