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You’re in charge of practice management. How can you use technology to solve problems?

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As a practice manager, you face various challenges every day, from scheduling appointments to managing finances to ensuring compliance. Technology can be a powerful ally in solving these problems and improving your efficiency, quality, and profitability. In this article, we will explore some of the ways you can use technology to overcome common practice management issues and optimize your workflow.

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Suzanne Gaunt
RAJAT SARKAR

Growth-Oriented Finance Leader who has delivered sustainable business solutions to MSMEs | Building Long-Term Value for…

1 Automate routine tasks

One of the benefits of technology is that it can automate many of the repetitive and time-consuming tasks that take up your valuable resources. For example, you can use software to send automated reminders, confirmations, and follow-ups to your patients via email, text, or phone. This can reduce no-shows, cancellations, and missed payments, as well as improve patient satisfaction and retention. You can also use technology to automate your billing, invoicing, and reporting processes, which can save you time, money, and errors.

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Duran K.

Program/Project Manager
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1 Automate routine tasks Staff are freed up to focus on important human-centric responsibilities when routine chores are automated. By managing time-consuming chores like bills and reminders, it reduces errors and increases productivity. Faster invoicing and fewer no-shows lead to increased patient satisfaction. Automation increases staff morale by enabling them to concentrate on patient care. Once the fundamentals are automated, attention can be directed into improving security and communication, creating a strong basis for a productive and patient-centered practice.

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RAJAT SARKAR

Growth-Oriented Finance Leader who has delivered sustainable business solutions to MSMEs | Building Long-Term Value for startups and Web 3.0 ventures
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From my experience of more than 6 years in healthcare routine tasks like billing, invoicing, reporting and discharge process are the areas which are prone to human errors due to longer queues and time pressure. If they are automated through technology, the errors will get reduced and the patient satisfaction can also get improved.

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Dr. Motshegwana Olenkie Tebogo

Lecturer/Researcher. University of Botswana, School of Pharmacy. Before that; Health Care Regulaion, Ministry of Health. I can do all things through Christ who strengthens me.
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First thing that comes to mind is the use of technology for patient management and administrative activities such as for financial and human resource management issues such as accounting and payroll. The use of the integrated patient management systems (IPMS) has indeed made Healthcare Management a BREEZE. Technology can help in equipment and stock management and also in diagnosis and management of some diseases. Also recently issues of artificial intelligence, data mining and so forth has made life much much easier. Through technology also specialists in different fields of medicine are available and accessible globally.

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2 Streamline communication

Communication is essential for any practice, but it can also be a source of frustration and confusion. Technology can help you streamline your communication channels and ensure that everyone is on the same page. For example, you can use a cloud-based platform to store and share your documents, files, and records securely and easily. This can eliminate the need for paper, fax, or email, and allow you to access your information from any device, anywhere, anytime. You can also use technology to facilitate communication with your staff, colleagues, and patients, using tools like instant messaging, video conferencing, and online portals.

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Suzanne Gaunt
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Try to keep all the comms in one place like the Slack channel. Having some content in emails, whatapps and your PM software can make it really hard when you are searching back for a piece of info you need. And do write things down, if you have a call or f2f with someone jot down the key points and share via the agreed platform so you also have this in one place.

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3 Enhance patient care

Technology can also help you enhance your patient care and outcomes, by providing you with more data, insights, and tools. For example, you can use technology to collect and analyze your patient feedback, satisfaction, and loyalty, using surveys, reviews, and ratings. This can help you identify your strengths and weaknesses, and improve your quality and reputation. You can also use technology to provide your patients with more personalized and convenient care, using tools like telehealth, online booking, and patient education.

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4 Boost security and compliance

Security and compliance are critical for any practice, but they can also be complex and costly. Technology can help you boost your security and compliance levels, by offering you more protection, control, and transparency. For example, you can use technology to encrypt and backup your data, using cloud-based services or external hard drives. This can prevent data loss, theft, or breach, and ensure that you comply with the relevant regulations and standards. You can also use technology to monitor and audit your activities, using tools like logs, alerts, and reports.

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5 Learn and grow

Technology can also help you learn and grow as a practice manager, by providing you with more opportunities, resources, and support. For example, you can use technology to access online courses, webinars, podcasts, and blogs, that can help you update your skills, knowledge, and trends. You can also use technology to network and collaborate with other practice managers, using platforms like social media, forums, and communities. You can also use technology to measure and improve your performance, using tools like dashboards, benchmarks, and goals.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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RAJAT SARKAR

Growth-Oriented Finance Leader who has delivered sustainable business solutions to MSMEs | Building Long-Term Value for startups and Web 3.0 ventures
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Technology can bridge the gap between the healthcare service providers and health insurance companies to provide a seamless delivery of services with minimal paperwork by the patient/ patient relatives.

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Edgard de Barros Lima

Médico do Trabalho (RQE 43745), especializado em gest?o saude e bem estar corporativo Cirurgiao Vascular (RQE36293)
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Nessa época de Inteligência Artificial, em que a tecnologia está cada vez mais avan?ada, devemos ter em mente que a mesma deve ser usada como aliada importante, mas que n?o devemos ser escravos dela. Ela pode nos ajudar muito em termos de análise e armazenamento de dados, relacionamebto com o cliente, cria??o de formulário, relatórios, entre outras atividades, até mesmo auxoloando na comunica??o com clientes e fornecedores em outros países e línguas. Só n?o podemos esquecer que além da Inteligência Artificial, a Inteligência Natural deve também sempre estar presente em qualquer atividade de sucesso

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You’re in charge of practice management. How can you use technology to solve problems?

1

2

3

4

5

6

1 Automate routine tasks

2 Streamline communication

3 Enhance patient care

4 Boost security and compliance

5 Learn and grow

6 Here’s what else to consider

Practice Management

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You’re in charge of practice management. How can you use technology to solve problems?

1

2

3

4

5

6

1 Automate routine tasks

2 Streamline communication

3 Enhance patient care

4 Boost security and compliance

5 Learn and grow

6 Here’s what else to consider

Practice Management

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