You're in charge of a conference session with feuding panelists. How do you bring them to a resolution?

1 Preparation is Key

Before the conference, familiarize yourself with the panelists' points of contention. This will allow you to anticipate potential flashpoints during the session. Reach out to each panelist individually to understand their perspectives and express your commitment to a balanced discussion. Emphasize the importance of the conference's objectives and the value that each panelist brings to the table. Establishing ground rules for interaction can also prevent the discussion from derailing. By preparing thoroughly, you set the stage for a constructive exchange of ideas.

2 Opening Remarks

Your opening remarks set the tone for the session. Begin by highlighting the importance of the topic and the diverse viewpoints represented on the panel. Acknowledge that while there may be strong opinions and disagreements, the goal is to foster a respectful and enlightening discussion. Encourage the audience to approach the session with an open mind, ready to consider all angles. This approach helps to create an atmosphere of mutual respect and sets clear expectations for both the panelists and the audience.

3 Facilitation Techniques

During the session, employ facilitation techniques to manage the dynamics between panelists. Use open-ended questions to encourage dialogue and ensure that all voices are heard. If tensions rise, redirect the conversation back to common ground or move on to another question to defuse the situation. Your role as a moderator is to navigate the discussion, not to take sides. By remaining neutral and attentive, you can steer the conversation towards resolution and understanding.

4 Handling Disruptions

If a panelist becomes disruptive, address the behavior promptly and diplomatically. Remind them of the ground rules established earlier and the shared goal of a productive session. Offer a brief pause if necessary, allowing emotions to settle before continuing. It's important to maintain control of the session without escalating the conflict. Your calm and firm response is key in modeling how disagreements should be handled professionally.

6 Reflection and Feedback

After the session, provide an opportunity for panelists to reflect on the discussion and offer feedback. This can be done through a debriefing where everyone shares their thoughts on what went well and what could be improved. Encourage panelists to acknowledge each other's contributions and consider how they might approach future interactions differently. This reflection period is crucial for learning and ensures that all participants leave with a sense of closure and professional growth.