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Last updated on 2024年8月10日

You're caught in a dispute between developers and QA testers. How do you determine the severity of bugs?

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When you're developing software, it's almost guaranteed that you'll run into bugs. These unexpected issues can become a source of friction between developers, who create the software, and Quality Assurance (QA) testers, whose job is to find and report these bugs. As someone involved in system development, your role in mediating this dispute is crucial. You must assess the severity of the bugs to prioritize fixes and maintain project momentum. Understanding the impact of bugs on functionality, user experience, and system stability will guide you in making informed decisions and fostering a collaborative environment.

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Hamid Nazari

Senior Software Development Manager

1 Bug Impact

The first step in resolving disputes over bug severity is to evaluate the impact of the bug on the end-user. Consider if the bug causes minor inconveniences or if it significantly hampers the user's ability to utilize key features of the software. High-severity bugs often involve critical functionality failures or data loss, which can compromise the user's trust in the product. By focusing on the user's perspective, you can objectively determine the importance of addressing each bug and balance the needs of both developers and QA testers.

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2 Reproduction Steps

To accurately gauge a bug's severity, ensure that the bug is reproducible. QA testers should provide clear steps that demonstrate how to trigger the bug consistently. This includes the specific conditions under which the bug occurs, such as user actions, hardware configurations, or network environments. When developers can replicate the issue reliably, they can better understand its scope and prioritize their efforts accordingly. A bug that can't be reproduced might be deprioritized until further evidence of its occurrence is available.

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Hamid Nazari

Senior Software Development Manager
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In my personal experience, attaching system logs and screenshots or videos can go a long way in helping the development team reproduce the issue. Many times the steps that the QA team mentions are either vague or subjective and may cause ambiguity.

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3 Bug Frequency

Consider how often a bug occurs. If it's a rare event, it might be classified as lower severity compared to a bug that users encounter regularly. Frequency plays a significant role in prioritizing bugs because it directly affects the number of users impacted and the overall perception of the software's reliability. Engage in a dialogue with QA testers to determine if the bug is an edge case or a common hurdle for users. This will help in understanding the urgency required in addressing the issue.

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4 System Risk

Assessing the risk that a bug poses to the overall system is essential. A bug that threatens system stability or security should be treated with high priority. These include issues that could lead to crashes, memory leaks, or vulnerabilities that might be exploited by malicious parties. The potential for such risks requires immediate attention, and developers must work swiftly to mitigate these threats. The risk assessment will often require input from both developers and QA to accurately determine the level of danger presented by a bug.

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5 Business Impact

The severity of a bug can also be determined by its impact on business goals and objectives. Bugs that affect critical business processes or lead to financial loss are inherently severe. It's important to analyze how a bug affects not just the technical side of operations but also the business side. If a bug interrupts sales, customer service, or any other vital business operation, it necessitates prompt resolution to avoid negative repercussions on the company's bottom line and reputation.

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6 User Feedback

Lastly, consider user feedback when determining bug severity. If users are frequently reporting a particular issue or expressing dissatisfaction, this indicates a high-severity problem that needs immediate attention. User feedback can provide real-world insights into how bugs affect the user experience and can serve as a valuable tool in prioritizing bug fixes. Engaging with the user community and monitoring feedback channels can help bridge the gap between QA findings and user-reported issues, leading to more effective prioritization.

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Hamid Nazari

Senior Software Development Manager
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Regressions are also an important issue when dealing with bugs. Even a very low-impact bug that resurfaces must be taken as a very important one. This issue not only affects the company's reputation but also indicates a deeper issue within the development cycle which calls for deeper analysis.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hamid Nazari

Senior Software Development Manager
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It's also super critical to make sure the bug fix won't introduce side effects. That is, QA must do a thorough double-check to ensure dev team has not fallen into a bug spiral.

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You're caught in a dispute between developers and QA testers. How do you determine the severity of bugs?

1

2

3

4

5

6

7

1 Bug Impact

2 Reproduction Steps

3 Bug Frequency

4 System Risk

5 Business Impact

6 User Feedback

7 Here’s what else to consider

System Development

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You're caught in a dispute between developers and QA testers. How do you determine the severity of bugs?

1

2

3

4

5

6

7

1 Bug Impact

2 Reproduction Steps

3 Bug Frequency

4 System Risk

5 Business Impact

6 User Feedback

7 Here’s what else to consider

System Development

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感谢您的反馈

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