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You're a Business Relationship Manager who wants to foster innovation. How can you make it happen?

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As a Business Relationship Manager (BRM), you play a key role in connecting the business and IT functions of your organization. You act as a trusted advisor, a strategic partner, and a value enabler for your stakeholders. But how can you also help them foster innovation, especially in a fast-changing and competitive environment? Here are some tips to make it happen.

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Understand stakeholder needs:

Conduct regular assessments and workshops to grasp stakeholder goals and challenges. This keeps you aligned with their evolving needs, ensuring IT solutions are relevant and valuable.### *Co-create solutions together:Involve stakeholders in brainstorming, testing, and implementation phases. This collaborative approach fosters innovation and ensures solutions align with strategic objectives.

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Kapil Bohra

Banking professional with 18+ years of…
Priyank Brahmbhatt

Co-founder of ScriptureIT, taking on…

1 Understand the needs

The first step to foster innovation is to understand the needs of your business stakeholders. What are their goals, challenges, pain points, and opportunities? How do they measure success and value? How do they use IT services and solutions to support their processes and outcomes? You need to conduct regular assessments, surveys, interviews, and workshops to gather this information and update it as the business evolves.

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Ali Asghar

Hello and welcome to my profile
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Fostering innovation as a BRM involves promoting collaboration, cultivating a culture of creativity, providing resources, embracing emerging tech, prioritizing customer-centric innovation, establishing metrics, and leading by example. By encouraging cross-functional collaboration, recognizing innovative thinking, and providing support, BRMs can drive continuous improvement and position the organization for success.

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2 Co-create solutions

The next step is to co-create solutions with your business stakeholders. This means involving them in the ideation, design, testing, and implementation of IT services and solutions that address their needs and add value. You can use techniques such as brainstorming, prototyping, feedback loops, and agile methods to facilitate collaboration and innovation. You also need to align the solutions with the strategic objectives and priorities of the organization.

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Priyank Brahmbhatt

Co-founder of ScriptureIT, taking on the exciting roles of Chief Information Officer (CIO) and Customer Relations Director. Share your requirements on [email protected]
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As a business relationship manager focused on fostering innovation, co-creating solutions involves collaborating with stakeholders, facilitating brainstorming sessions, identifying opportunities, building cross-functional teams, providing resources and support, prototyping and testing ideas, fostering a culture of innovation, measuring impact, sharing success stories, and seeking external collaboration. By implementing these strategies, you can drive innovation within your organization and achieve meaningful results.

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3 Promote a culture of innovation

The third step is to promote a culture of innovation within your organization. This means encouraging your business stakeholders to embrace change, experiment, learn, and share their ideas and experiences. You can do this by creating platforms, events, and communities where they can showcase their innovations, learn from others, and network with peers. You can also recognize and reward their efforts and achievements and celebrate their successes.

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Kapil Bohra

Banking professional with 18+ years of experience with Banks in whole sale banking covering EPC, Rural and Agri Banking , SMEs across in asset class. Worked across North region of India in various verticals.
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Do Wat ur best at Keep ur egos n inhibitions aside Lov urself n observe Be grounded Be old school that’s how people connect beautifully See the need of hour n exhibit change with ease, be transformative n create ideas , BAAT KARO KHUL KE

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JC Negri

VP of Growth at Intech Innovation Group
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Create an environment where calculated risks are encouraged. Allow team members to explore new ideas without fear of immediate failure. Acknowledge that not every innovation will succeed, but the process of experimentation and learning is valuable for future success. As a leader, encourage your team to have a mindset of continuous improvement, and celebrating the successes of innovation initiatives contributes to a dynamic and forward-thinking organizational culture.

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4 Manage expectations and risks

The fourth step is to manage expectations and risks associated with innovation. This means communicating clearly and frequently with your business stakeholders about the scope, benefits, costs, and timelines of the IT services and solutions you co-create. You also need to monitor and measure the performance and value of the solutions and report on the results and feedback. You also need to identify and mitigate any potential issues, challenges, or conflicts that may arise during the innovation process.

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5 Leverage best practices and tools

The fifth step is to leverage best practices and tools that can support your innovation efforts. This means adopting frameworks, methodologies, and standards that can guide you and your business stakeholders in the innovation process. For example, you can use the BRM Institute's Business Relationship Management Capability Model (BRMCM) to assess and improve your BRM capabilities and maturity. You can also use tools such as the Business Model Canvas, the Value Proposition Canvas, and the Innovation Value Scorecard to help you define, design, and deliver value through innovation.

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6 Continuously improve and innovate

The final step is to continuously improve and innovate your BRM practices and outcomes. This means seeking feedback, learning from your successes and failures, and identifying areas for improvement and growth. You also need to keep yourself updated on the latest trends, technologies, and opportunities that can enhance your BRM skills and knowledge. You also need to challenge yourself and your business stakeholders to think creatively and strategically and to pursue new and better ways of creating value.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're a Business Relationship Manager who wants to foster innovation. How can you make it happen?

1

2

3

4

5

6

7

1 Understand the needs

2 Co-create solutions

3 Promote a culture of innovation

4 Manage expectations and risks

5 Leverage best practices and tools

6 Continuously improve and innovate

7 Here’s what else to consider

Business Relationship Management

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You're a Business Relationship Manager who wants to foster innovation. How can you make it happen?

1

2

3

4

5

6

7

1 Understand the needs

2 Co-create solutions

3 Promote a culture of innovation

4 Manage expectations and risks

5 Leverage best practices and tools

6 Continuously improve and innovate

7 Here’s what else to consider

Business Relationship Management

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