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You’re a BPO professional looking to advance your career. How can you develop your leadership skills?

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As a BPO professional, you know how important it is to deliver high-quality services to your clients. But do you also know how to lead and inspire your team, manage projects and resources, and communicate effectively with different stakeholders? Developing your leadership skills can help you advance your career, achieve your goals, and stand out in the competitive BPO industry. Here are some tips on how to do that.

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Vivek Dutta

Ex-Director at Concentrix | Global Delivery l Project Management l Solutions l People & Cultural Advocacy l Consulting
Harish Kumar Subramanian

AVP- Learning and Development at RRD

1 Assess your strengths and weaknesses

The first step to becoming a better leader is to know yourself. What are your core values, skills, and competencies? What are your areas of improvement and development? How do you perform under pressure, handle feedback, and deal with conflicts? You can use various tools and methods to assess your strengths and weaknesses, such as self-reflection, feedback surveys, personality tests, and performance reviews. Be honest and objective about your results, and identify the gaps between where you are and where you want to be.

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2 Learn from others

The second step to becoming a better leader is to learn from others. Who are the leaders that you admire and respect? What are the best practices and strategies that they use? How do they handle different situations and challenges? You can learn from others by observing, asking questions, seeking advice, and following their examples. You can also find mentors, coaches, or role models who can guide you, support you, and challenge you to grow. Be open-minded and curious about what others can teach you, and apply what you learn to your own context.

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Harish Kumar Subramanian

AVP- Learning and Development at RRD
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-Be market ready first, it gives you the confidence and passionate view of your work -Focus on doing your work with joy, even if you don't get noticed or earn credit. Excellence is a virtue. -Remember, leadership is not a title, it is a role of courage and care -It takes just one person to inspire the team, organisation, community, country and the planet. Don't underestimate the power of one.

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3 Take on new challenges

The third step to becoming a better leader is to take on new challenges. How can you stretch yourself beyond your comfort zone and test your abilities? How can you demonstrate your initiative, creativity, and problem-solving skills? How can you add value to your team, your clients, and your organization? You can take on new challenges by volunteering for new projects, tasks, or roles, taking on more responsibilities, or pursuing new opportunities. Be proactive and confident about your potential, and embrace the learning opportunities that come with challenges.

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Vivek Dutta

Ex-Director at Concentrix | Global Delivery l Project Management l Solutions l People & Cultural Advocacy l Consulting
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This is “a road less traveled” and therefore invites only a handful of people who have the courage and gusto to set sail in uncharted waters. You can be rest assured that there will be bumps on the way, but the key is to stay focused and motor on, till you realise your goal. By the end of this phase, you’d be a better and more experienced (career) navigator than your peer, who chose to remain within their comfort zone.

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4 Develop your emotional intelligence

The fourth step to becoming a better leader is to develop your emotional intelligence. What are your emotions, and how do they affect your behavior and decisions? How do you understand and manage your emotions, and how do you recognize and respond to the emotions of others? How do you build trust, rapport, and empathy with your team, your clients, and your stakeholders? You can develop your emotional intelligence by practicing self-awareness, self-regulation, social awareness, and social skills. Be mindful and compassionate about your emotions and those of others, and use them to enhance your communication and relationships.

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5 Seek feedback and improvement

The fifth step to becoming a better leader is to seek feedback and improvement. How do you measure your progress and performance? How do you solicit and receive feedback from others? How do you use feedback to improve your skills, behaviors, and outcomes? You can seek feedback and improvement by setting SMART goals, asking for constructive feedback, reflecting on your actions and results, and implementing action plans. Be humble and receptive to feedback, and use it to refine your leadership style and approach.

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6 Inspire and empower others

The sixth step to becoming a better leader is to inspire and empower others. How do you motivate and engage your team, your clients, and your stakeholders? How do you delegate tasks, share authority, and foster collaboration? How do you recognize, appreciate, and reward the contributions of others? You can inspire and empower others by communicating a clear vision, mission, and values, providing guidance, support, and resources, and creating a positive, inclusive, and respectful culture. Be a role model and a catalyst for others, and help them achieve their full potential.

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Vivek Dutta

Ex-Director at Concentrix | Global Delivery l Project Management l Solutions l People & Cultural Advocacy l Consulting
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An essential purpose of leadership is leading teams towards meeting their goals but what really distinguishes good leaders from great leaders, is their lifetime followers. Great leaders believe in sharing authority by means of effective delegation, empowerment and mutual collaboration, which in turn makes them earn the respect of their teammates, ultimately leading to lifelong companionship!

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re a BPO professional looking to advance your career. How can you develop your leadership skills?

1

2

3

4

5

6

7

1 Assess your strengths and weaknesses

2 Learn from others

3 Take on new challenges

4 Develop your emotional intelligence

5 Seek feedback and improvement

6 Inspire and empower others

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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You’re a BPO professional looking to advance your career. How can you develop your leadership skills?

1

2

3

4

5

6

7

1 Assess your strengths and weaknesses

2 Learn from others

3 Take on new challenges

4 Develop your emotional intelligence

5 Seek feedback and improvement

6 Inspire and empower others

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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感谢您的反馈

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