Your training tech platform is glitching constantly. How will you navigate this challenging situation?

First, identify the specific glitches and gather user feedback. Then, contact tech support for troubleshooting and implement necessary fixes. Keep users informed about progress and provide temporary solutions if needed.

A first diagnose needs to be done, so it is crucial to listen to the users of the platform and understand if the issue is only for some people or general. The next step can only be taken after understanding the root of the issue, meaning training or platform, then addressing to the specific support and work together on the solution. It may sound simple, but this first identification clarifies the way.

1) Document the bugs 2) Contact the Tech team and ask for a time limit to fix 3) Inform my team and train them on how to deal with it 4) Suggest alternatives if available 5) Follow up for fixes 6) Deploy changes where needed 7) Track progress

Gather Information: Collect detailed reports from users about the glitches, including when they occur, what functions are affected, and any error messages. Analyze the Issue: Determine if the problem is widespread or isolated to specific users or functions. Check if recent updates or changes might have triggered the issue. Reproduce the Issue: Attempt to replicate the problem in a controlled environment to better understand its nature and scope.

Quickly troubleshoot the issue, restart the training platform, and check for recommended updates. Inform participants, provide offline resources, and keep them engaged. Consider switching to a backup platform if necessary. Contact IT support for assistance and document the problem. Adjust the schedule if needed. After resolving the issue, review the impact and gather feedback. Implement preventive measures to avoid future disruptions. Maintain clear communication and a calm approach to ensure the session's flow.

Clear and ideal correspondence is fundamental during stage interruptions. Illuminate clients about the issues and the continuous goal process. Explain the situation in plain English and provide regular updates. Offer elective assets or preparing choices to limit interruptions and keep up with client certainty.

Identify the problem Resolve if you can Identify quick fix Ask for support Communicate glitch Identify super users Feedback when fixed

No Information causes rumours and loss of credibility : To err is human and evolve and bounce back is humanly. With strong foundation and ethos inbuilt in your organisation’s culture, progress ahead. Keep stakeholders informed and on board with developments and ensure adequate participation. Now, whenever such downtime occurs they know it is not beyond organisation’s capabilities and would ensure brand equity is intact.

En mi experiencia, cuando la plataforma de entrenamiento presentaba dificultades, se descargaba el material y se solicitaba a la gente que realice un autoestudio manual, la evaluación del conocimiento la realizaban los profesionales con mayor experiencia en el tema, logrando de esta manera minimizar los inconvenientes tecnológicos.

Informez vos utilisateurs des problèmes de manière transparente. Communiquez régulièrement sur l'état des réparations et les mesures prises pour résoudre les problèmes. Une communication claire aide à gérer les attentes et à maintenir la confiance.

I must know what I don’t know: In my stint as L & D professional for an edtech organisation, I kept knowing what team’s capabilities and expertise is, as my prime responsibility. We were fresh and learning, teams were being hired and deliverables scrutinised, hence everyone needed to be at their best. Seeking help from internal stakeholders and larger organisation; expert support for projects or parts and allocating jobs to the best handlers were my forte’. It helped business grow and establishing brand equity.

Gathering details from users can be time consuming. Most are busy with their day jobs or have time zone gaps. You want to gather examples from multiple people and locations if possible. Don't wait to gather all the details before you reach out the the vendor. If it is a platform issue, they may already be aware and working on or have a fix. And don't stop with just checking their outage/know issue board on their support page, check in live with your CSM or help desk in case it's so new it hasn't been posted yet.

Engaging with technical support or the IT team is crucial. They can provide insights into the cause of the glitches and offer solutions.

Most training platforms came from vendors, after identifying and documented the glitch properly you need to contact the company PIC who is in charge to communicate all the problems of the platform, having a detailed and specific documentation report is very important that way you can track follow up reports and progress easily. Do not forget to prepare also way around for your team in case the glitch still occurred.

Demandez l'aide de l'équipe de support technique ou des experts externes si nécessaire. Parfois, des solutions nécessitent des compétences spécifiques ou des ressources supplémentaires. Ne pas hésiter à chercher des conseils et de l'assistance professionnelle.

Have a plan B. If the current training model doesn't meet your company's needs, adapt it. But also consider modifying it. Conduct satisfaction surveys combined with effectiveness assessments. Having data is essential for this task. And, in parallel, use physical materials, such as handouts and training and performance groups formed by more experienced employees to mentor new and onboarding employees. In my experience, involving these mentors in the training program redesign project through development and continuous improvement committees generates greater engagement and more significant results, as they are the ones who deal with operations on a daily basis.

O "esqueleto" do treinamento deve sempre ter um back-up, n?o deixando todos os ovos na mesma cesta. Passei recentemente por um caso semelhante. Estava criando meus treinamentos semana passada, quando fui surpreendida com uma pane de 4 horas na nuvem do OneDrive, onde trabalho online com absolutamente tudo. Varei noite mas n?o deixei meu Cliente na m?o. Mas fiz algo que já deveria ter feito antes: deixar tudo no meu computador offline também, para evitar este tipo de problema novamente. O Plano B, outras pessoas conhecedoras sobre o tema para te apoiar numa emergência, criatividade e trabalho em equipe fazem total diferen?a neste momento. #treinamentoedesenvolvimento

Dealing with a glitchy training tech platform is a real frustration but implementing workarounds can help one navigate this challenging situation. I have a few ideas on how one can address the glitches & find temporary solutions. Take note of the Issues. Keep a log of the specific glitches you encounter, including when they occur, how they impact the training process & any error messages you receive. This documentation can help you identify patterns and trends, making it easier to troubleshoot the issues. Develop contingency plans for various scenarios, such as if the platform is down during a critical training session. Having backup plans in place can help you quickly pivot & minimize disruptions to the training process.

Escolhendo solu??es alternativas, além de explorar a criatividade do instrutor, também há a possibilidade de explorar as habilidades de flexibilidade e adaptabilidade de todos os envolvidos, características que constantemente buscamos nos profissionais e que nesse momento podem ser exploradas de maneira positiva. Além de abrir possibilidades para conhecer outras plataformas que melhor possam atender a demanda da empresa.

Proposez des alternatives temporaires pour continuer la formation sans interruption majeure. Cela peut inclure l'utilisation de plateformes ou d'outils de secours, la distribution de matériel pédagogique hors ligne, ou l'organisation de sessions en direct via d'autres canaux.

Create metrics to coherently review your training programs and platforms. Listen to suggestions from leaders and operators. Finally, everyone involved in the process should point out the positive points and points for improvement. After obtaining this information, involve your training providers to make the necessary adjustments. These adjustments can range from the language used to the usability of the platform. That's why having concrete data will help both your company and your suppliers to make training more intuitive and interesting, awakening the desire to learn and content retention, generating ROI in a faster and more sustainable way.

Use this challenge to review your entire training tech ecosystem, checking for missed updates or more stable solutions. Reassess your contingency plans to ensure a robust backup is in place for future glitches, allowing seamless transitions to alternative training methods without delays.

Eye on the ball : Have appropriate division of labour and responsibilities clearly demarcated. This will infuse accountability and ownership, especially in crisis. Teams would know the areas of operations and envisage/prepare for additional load. Do reviews of such tasks and allocations periodically as randomly to ensure correct help can be rendered whenever needed. Don’t look for mistakes, look for collaborative growth!!

évaluez régulièrement la performance de votre plateforme pour prévenir de futurs problèmes. Mettez en place des audits fréquents et des tests de robustesse pour garantir que la plateforme fonctionne de manière optimale.

Investigate (root cause analysis) the underlying causes of the glitches. Implement measures to prevent similar issues in the future.

In my experience if your training technology platform is failing constantly, here are two steps to handle the situation effectively: 1. ??Identify and Address Issues: Diagnose the specific problems causing the failures by collecting user feedback and analyzing the patterns. Implement quick fixes where possible and work on long-term solutions to prevent future issues. 2. ?? Communicate and Provide Alternatives: Keep your team informed about the issues and your progress in resolving them. Meanwhile, offer alternative solutions or temporary platforms to ensure training continues smoothly without major interruptions. By addressing the issues and maintaining clear communication with alternatives, you can manage the situation.

Choosing a user-friendly training platform with available technical support resources is crucial for minimizing user frustrations. Simplifying instructions and troubleshooting steps is equally important. I usually provide a brief platform overview at the beginning of the training course and create an online resource library, which contains important instructions and troubleshooting materials, so learners can quickly find them if needed.

Train users on handling technical difficulties by providing basic troubleshooting steps they can take before escalating issues. Empowering users with this knowledge reduces the support team's load and enhances their experience by making them feel more in control of their learning environment.

Assurez-vous que les utilisateurs sont bien formés pour gérer les problèmes mineurs de manière autonome. Offrez des tutoriels, des guides et des sessions de formation pour renforcer leurs compétences techniques et leur capacité à naviguer dans la plateforme.