When your telecom engineering team and customer service are at odds, fostering collaboration is key. Here's how to align both teams:

• Facilitate regular communication: Organize weekly meetings to discuss ongoing issues and align on common goals.

• Cross-train staff: Provide basic technical training to customer service reps and soft skills training to engineers.

• Implement feedback loops: Create a system where customer feedback is shared with engineers and vice versa.

How have you successfully aligned your engineering and customer service teams?