Your team's quality control measures are inconsistent. How can you ensure everyone is on the same page?

Listen to each one of your team member, the misinterpretation may be due to 1.Lack of clarity in the documented procedures 2.Lack of training 3.Lack of understanding Summarise the feedback to understand the underlying problem and focus to address the gaps.

If quality is inconsistent across your different team members, it might be a sign of a training gap, a moralle problem, documentation issue, or defective processes. Check what exactly the inconsistencies are, spot patterns, and prioritize them properly. Attack first the ones with the higher impact to the operation. Communication is key. Inform your team of the present challenge and have them all participate in identifying root causes and solutions. Address individual problems separately and confidentially. Don't make an individual's issue public if not necessary, as it will only affect the team's perception negatively. Work with the team consistently and support them till all the roadblocks to excellence are removed.

In my experience, it is the lack of communication of what is expected of people and too much thinking that it is common sense that people would do their job with good quality. But if people are not trained on the company's control measures and procedures on how they should be done, they will do it their way. That creates inconsistency. You need to train your people on your company procedures, not expect them to just know it because they may have worked for a similar company before. Not every company, even in the same industry, has the same standards or procedures for doing their work.

When implementing training procedures, it is important to have qualified persons conducting the training, not just the next person available. When training a new hire, you need to ensure they are taught the work the right way. However, what often happens is that the manager thinks that some jobs are so simple that anybody can do them. Maybe that is true, but if the manager wants consistency in the quality of service delivery, people need to receive the same training from qualified individuals, not just from someone who has figured out how to do the job adequately.

Si las medidas de control de mi equipo de calidad no son las correctas, es porque algo hice mal. en este caso, no dar a conocer a mi equipo las pautas con las que deben trabajar, ejemplo, especificaciones, comentarios del cliente, etc. Por eso es bueno tener una conversación directa con el equipo, que conozcan las especificaciones para poder dirigir el proceso de buena manera, de forma OBJETIVA y no subjetiva. - Pasos: Reunir al personal Capacitar y explicar que es una especificación Si has recibido comentarios de clientes, informar al equipo, cuales son los requisitos que son mas importantes o influyentes para el cliente. Etc.

From my perspective you can get 10 quality inspectors in the same room with exactly the same parts and exactly the same CMM and get 10 different results. Training and experience count. Provided the product is within set tolerances then it’s a pass . Provided it resembles the drawing it’s a pass. But all it takes is for the human element to enter the equation and it all fails. No 2 people handle verniers or micrometers the same, it’s how you’re taught. for example; I once worked with someone who never once cleaned the jaws of his vernier before using it . A simple action altering a critical measurement Set standards and train to those standards then monitor the trainee periodically to sustain those standards