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Your team's performance rumors are affecting stakeholder trust. How do you regain their confidence?

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Rumors can be a destructive force, especially when they threaten the trust stakeholders have in your team. It's crucial to address the situation promptly and effectively to restore confidence. Understanding the root of the rumors, communicating transparently, and demonstrating commitment to improvement are key steps in regaining trust. By actively engaging with stakeholders and showing tangible progress, you can turn the tide of opinion and rebuild the reputation of your team.

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Cristian Dikson

@Geoscan | @True Mine | QP CBRR | Geólogo | Minera??o | ESG | Sustentabilidade
Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry,…

1 Assess Reality

When rumors about your team's performance start to erode stakeholder trust, the first step is to objectively assess the situation. It's important to understand whether there's any truth to the rumors. Gather information, review performance data, and get feedback from team members. This will help you to identify any actual issues that need to be addressed and separate fact from fiction. Acknowledging legitimate concerns is vital for credibility, as it shows stakeholders that you're committed to transparency and continuous improvement.

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Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry, MBA, PGD Poultry Nutrition & Feeding ,PGDPM , PGDHRM, Deputy General Manager at Kazi Farms Group
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One approach is to acknowledge the issue and take responsibility for any mistakes made. This demonstrates accountability and shows a commitment to resolving the situation. To restore trust, it is essential to communicate openly with stakeholders, including customers, employees, and the public.

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2 Open Dialogue

To regain stakeholder trust, initiate an open dialogue about the performance rumors. Transparency is key, and it's crucial to communicate what you know about the situation and how you plan to address it. This doesn't mean divulging sensitive information but rather providing a clear and honest overview. Explain the steps being taken to investigate the rumors and reassure stakeholders that their concerns are being taken seriously. A two-way communication channel will also allow stakeholders to share their perspectives and feel involved in the resolution process.

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Cristian Dikson

@Geoscan | @True Mine | QP CBRR | Geólogo | Minera??o | ESG | Sustentabilidade
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Nós podemos e devemos ter diálogo aberto. Isso é fundamental para a transparência e para que as partes interessadas se sintam pertencentes, seguros e engajados na empresa ou projeto. Um canal de comunica??o aberta e reuni?es regulares de feedback regulares eliminam os problemas sobre rumores e as famosas "fofocas". Promova o diálogo aberto, escute seu time, tenha momentos de troca, isso trará muita transparência e seguran?a para todos.

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Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry, MBA, PGD Poultry Nutrition & Feeding ,PGDPM , PGDHRM, Deputy General Manager at Kazi Farms Group
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we can overcome stakeholder resistance by listening to them—not on the superficial level, but on a deeper level. Suspend our own judgment of resisting stakeholders. First notice and acknowledge different viewpoints, then try to understand why they disagree with you.

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3 Show Action

Taking decisive action is essential to dispel doubts and regain stakeholder confidence. Share a clear plan that outlines the steps your team will take to improve performance or rectify any issues uncovered during your assessment. This plan should include specific, measurable objectives and timelines. By demonstrating a proactive approach, you reassure stakeholders that you're not just acknowledging the problem but are also committed to solving it. Regular updates on the progress of these actions will further cement trust.

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Cristian Dikson

@Geoscan | @True Mine | QP CBRR | Geólogo | Minera??o | ESG | Sustentabilidade
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Mostrar a??o e assumir responsabilidades em processos em projetos em empresas é característica fundamental para profissionais que desejam ser líderes. No momento em que tomamos a??o estamos assumindo a posi??o de líder proativo que utilizará suas experiências para resolver os assuntos pertinentes da empresa ou projeto. Por vezes, sei que é difícil assumir e mostrar a??o, por medo de errar. Entretanto, se o tema do qual está precisando ser resolvido você é a pessoa mais qualificada para isso, tome a a??o, você é a pessoa mais competente para isso. Mesmo que aconte?am erros, aprenda com eles, assuma e siga em frente, pois você estará ainda mais preparado.

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4 Engage Personally

Personal engagement with stakeholders can make a significant difference in restoring trust. Arrange meetings or calls with key stakeholders to discuss their concerns and your team's response to the rumors directly. Personal interactions can foster a stronger connection and provide an opportunity to address specific concerns in depth. This level of engagement shows stakeholders that they are valued and that their trust is a priority for your team.

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Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry, MBA, PGD Poultry Nutrition & Feeding ,PGDPM , PGDHRM, Deputy General Manager at Kazi Farms Group
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Personal interactions can foster a stronger connection and provide an opportunity to address specific concerns in depth. The main idea behind stakeholder engagement is to share information, gain insights, and increase support — leading to better decisions and better project outcomes that benefit organizations and their stakeholders.

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5 Build Evidence

To counteract performance rumors, it's essential to provide evidence of your team's capabilities and achievements. Highlight recent successes and improvements in performance through internal communications channels such as newsletters or team meetings. Sharing positive stories and data reinforces the message that your team is competent and dedicated to excellence. This evidence can serve as a powerful antidote to rumors and help rebuild stakeholder trust.

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Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry, MBA, PGD Poultry Nutrition & Feeding ,PGDPM , PGDHRM, Deputy General Manager at Kazi Farms Group
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Evidence building is a learning mindset that offers a set of approaches to support change agents to identify, focus, and improve the relevance and impact of their design, programs, and strategies for the people and communities they serve.Sharing positive stories and data reinforces the message that your team is competent and dedicated to excellence.

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6 Maintain Consistency

Finally, maintaining consistency in your team's communications and performance is critical for long-term trust. Ensure that all team members are aligned with the messages being conveyed to stakeholders and that your actions consistently reflect your commitment to excellence. Consistency in both words and deeds will gradually restore stakeholder confidence and demonstrate that your team is reliable, capable, and trustworthy.

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Cristian Dikson

@Geoscan | @True Mine | QP CBRR | Geólogo | Minera??o | ESG | Sustentabilidade
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Ter um código de conduta e ética bem elaborado de forma cooperativa irá ajudar muito para a obten??o de uma comunica??o consistente. Ao longo prazo, ser?o construídas rela??es de confian?a. N?o se pode tomar decis?es de formas diferentes em problemas semelhantes. As decis?es e comunica??es devem ser pautadas nos princípios e valores da organiza??o.

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Kbd. Md Sahidur Rahman Miah

Poultry Specialist-Breeder& Commercial(Broilers & layers)Farm Operations, Management & Nutrition, Animal Husbandry, MBA, PGD Poultry Nutrition & Feeding ,PGDPM , PGDHRM, Deputy General Manager at Kazi Farms Group
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Consistency matters because it builds trust, respect, and rapport with your stakeholders. It shows them that you are confident, competent, and committed to your project. It also reduces uncertainty, confusion, and conflict, which can derail your project progress and outcomes.Ensure that all team members are aligned with the messages being conveyed to stakeholders and that your actions consistently reflect your commitment to excellence.

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Your team's performance rumors are affecting stakeholder trust. How do you regain their confidence?

1

2

3

4

5

6

1 Assess Reality

2 Open Dialogue

3 Show Action

4 Engage Personally

5 Build Evidence

6 Maintain Consistency

Internal Communications

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Your team's performance rumors are affecting stakeholder trust. How do you regain their confidence?

1

2

3

4

5

6

1 Assess Reality

2 Open Dialogue

3 Show Action

4 Engage Personally

5 Build Evidence

6 Maintain Consistency

Internal Communications

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感谢您的反馈

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