Use the 8D or any other similar methodology, but make sure you go into the “5 whys” for uncovering deeper root causes. As you go deeper on each “why”, you will find which processes in your company are not aligned with your customer, and therefore your business, needs.

1- carefully listen to the voc and raise the issue asap 2- use problem solving techniques e.g. fish bone ,DMAIC ,PADC to solve and re inovate the process if required 3-take customer feedback 4-improve or control /follow up of new process efficiency

- Good and deeply analysis - Problem solving team installation (operator, supervisor included team) - Find root cause, use any appropriate method - Find solution for root cause (Did you satisfy firstly? If is it okay share with customer) - Take actions and check effectiveness of the actions. - Promote team because it was an opportunity to see what was wrong with your PFMEA and Control plan!!!

Train your team to turn complaints into opportunities with these strategies: 1. Empathy: Teach active listening and role-play to improve responses. 2. Problem-Solving: Hold workshops to brainstorm solutions for common issues. 3. Positive Language: Encourage framing issues as solvable challenges. 4. Feedback Loop: Collect insights and collaborate on improvements. 5. Empowerment: Allow team autonomy to resolve complaints when possible. 6. Celebrate Wins: Recognize successes in handling complaints effectively. 7. Continuous Learning: Bring in experts and support ongoing training. These steps equip your team to transform complaints into valuable opportunities for improvement.