Getting overwhelmed in professional life for one or other reasons is common & regular affairs. And when it comes to demanding customer it becomes topmost priority. Few ways to overcome these situations is, become resourceful. Get yourself prepared with DATA management & analytic, presentation tools, power BI, AI ChatGPT, Google, many apps at disposal, be organised, human interpersonal relationship management, conceptual & analytic skills etc. these all resources increase effectiveness & efficiencies. You will master getting things done faster. Today would is quicker and faster and now. Apply the same to your life. Work & life will balance by focusing on current time and sharing and partnering. Thanks

I would address the situation by setting clear boundaries with the client, ensuring expectations are realistic and manageable. I do shield the team from unnecessary pressures by taking on direct client interactions when needed, streamlining workflows, and prioritizing tasks. Regular check-ins with the team to gauge their workload and provide support will be key, alongside encouraging them to take breaks and disconnect after hours. Protecting their work-life balance ensures long-term productivity and well-being.

Set clear expectations with client on what they are entitled to. Make sure that the organisation is equipped with right resources and skills to deliver as per SLAs. Organisations may not be able to meet clients expectations when clients start demanding more than what they are entitled to or when resources are falling short. The leader should assess the situation and address one of these or both, as required, to ensure the client facing employee is protected from burnout.

Manter uma comunica??o aberta e firme com o cliente e com a equipe é essencial para garantir que o trabalho seja sustentável a longo prazo. Comece liderando pelo exemplo e mostrando ao time que é possível equilibrar as demandas do cliente sem sacrificar a saúde e o bem-estar. Negocie com o cliente. Explique de forma profissional como a sobrecarga pode comprometer a qualidade do trabalho, assim como proponha solu??es que equilibrem as necessidades do cliente e a capacidade da equipe. Estabele?a conex?o com a equipe, converse abertamente e exer?a de forma genuína uma escuta que gere resultados. Sem dúvidas essas a??es trar?o mais equilíbrio para todos.

Time management is most essential factor in work-life balance. We shall calculate optimum time required to complete the jobs. We shall discuss with client about time required to complete their demand with facts. I am confident that client will be accepting the facts and your team can have a better work-life balance.