Trust, open communication, and personal ownership is key I create a safe space for them to address conflicts constructively, emphasizing that accountability is about growth, not blame. Through setting clear expectations and modeling accountability myself, I encourage each team member to reflect on their role in conflicts and focus on collaborative solutions. By asking insightful, reflective questions and recognizing moments of accountability, I help them see the value in taking ownership. Ultimately, accountability becomes part of their professional development and team success, reinforcing its importance in every interaction.

Create a safe space where they feel comfortable discussing issues openly. Set clear expectations around personal responsibility and emphasize the value of each person owning their role in team dynamics. Encourage individuals to reflect on their contributions, by asking open-ended questions. Model accountability by sharing examples from your own experiences, demonstrating that growth often comes from acknowledging mistakes. Reinforce positive changes by recognizing team members when they take responsibility, showing them how accountability builds trust and strengthens collaboration. With consistent reinforcement, accountability becomes a shared team value, promoting a culture of integrity and proactive problem-solving.

When one of my team or a coachee shows resistance towards conflict I like to ask a powerful, thought-provoking question - where have you learnt that collaboration does not involve conflict? This opens the door to accepting that conflict is part of life and a necessary step towards achieving shared outcomes. I also find helpful to replace the word 'conflict' with 'negotiation' to shift the emotions associated with it towards a more positive state, and introduce the idea that it's ok to have different ideas, opinions and positions - conflict is just about working through it together!

Conflicts in a process or workflow can be beneficial, as they often help clarify and improve understanding of that process. When conflicts arise, team members should show mutual respect and make an effort to understand each other's perspectives. This approach encourages a more collaborative and productive environment.