Your team member is not following safety protocols. What do you say to them?

1 Identify the problem

Before you confront your team member, make sure you have a clear and specific idea of what they are doing wrong and why it is dangerous. For example, are they not wearing protective gear, using faulty tools, skipping inspections, or ignoring warnings? How does their behavior affect the quality of their work, the safety of the customers, and the reputation of the business? Gather some facts and evidence to support your point and avoid making assumptions or accusations.

2 Choose the right time and place

Timing and location are crucial when you want to have a productive conversation with your team member. Avoid interrupting them when they are busy, stressed, or distracted. Instead, wait for a break or a quiet moment when you can talk privately and calmly. Don't make a scene in front of other co-workers or customers, as this can make them feel embarrassed, defensive, or hostile. Respect their dignity and privacy, and show that you care about their well-being.

3 Use a positive and respectful tone

The way you speak to your team member can make a big difference in how they respond to your feedback. Don't use a harsh, accusatory, or sarcastic tone that can trigger a negative reaction. Instead, use a positive, respectful, and supportive tone that can encourage a constructive dialogue. Start by acknowledging their strengths, skills, and contributions to the team. Then, explain the problem and the consequences in a clear and factual way, without exaggerating or blaming. Finally, ask for their input and perspective, and listen actively and empathetically to their response.

4 Offer solutions and resources

Once you have identified the problem and heard their side of the story, it's time to work together to find a solution and prevent future incidents. Don't impose your own ideas or opinions, but rather invite them to suggest ways to improve their safety habits and performance. You can also offer some resources and guidance, such as manuals, checklists, training courses, or mentors, that can help them learn and apply the safety protocols. Make sure they understand the expectations and the benefits of following the rules, and show your appreciation and support for their efforts.

5 Follow up and monitor progress

The last step is to follow up and monitor the progress of your team member after your conversation. Don't assume that they will automatically change their behavior or remember everything you said. Instead, check in with them regularly and provide feedback, encouragement, and recognition. If you notice any improvements, praise them and celebrate their achievements. If you notice any setbacks, remind them and coach them on how to overcome them. Keep the communication open and honest, and show that you are there to help them succeed.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?