Last updated on 2024年8月26日

Your team is experiencing anxiety over strategic changes. How can you support them through uncertainty?

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When your team is facing strategic changes, it's natural for anxiety to surface. Uncertainty can be daunting, but as a leader, your role is to navigate these choppy waters with care and confidence. Supporting your team through this period is critical for the success of the new strategy and for maintaining a healthy, productive work environment. It requires clear communication, empathy, and a willingness to address concerns head-on. By creating a supportive atmosphere where team members feel heard and valued, you can help ease the transition and foster resilience within your team.

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1 Acknowledge Concerns

The first step in supporting your team is to acknowledge their feelings of anxiety . Let them know that it's normal to feel uncertain about change and that their concerns are valid. This creates an environment of trust and openness . Encourage your team to express their thoughts and fears without judgment. Listening actively and empathetically shows that you take their well-being seriously, which can significantly reduce their stress and make them more receptive to the strategic changes ahead.

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Anicet RANDRIAMBAHOAKA

Retail banking and Mobile Money Director
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L'homme est de nature résistant aux changement. En tant que leader, il revient de notre responsabilité d'accompagner notre équipe pendant et après une période de changement stratégique et ceux en reconnaissant leur préoccupations et en créant un environnement de confiance d'ouverture. Expliquer clairement l'enjeu du changement et l'importance de l'engagement de chacun dans la mise oeuvre de la stratégie est crucial à ce stade.

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Gerard Prins

Master in Strategy, UMA/EMilitar. Innovation Lead @Academia.Holtec. Diploma in University Teaching, UDD. Strategic Planner, Art Director/Copywriter, Teacher, Photographer, Author & Speaker.
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My team does not experience anxienty over strategic changes, because they are shared early on and well understood. We try to communicate the benefit of these changes for the organization from the team perspective. We do do not always succeed but, generally, people understand why we are going where we are going, and in which way the organization and, thus, they, will benefit.

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2 Offer Transparency

Transparency is key when dealing with strategic changes. Provide your team with as much information as possible about what the changes entail and the reasons behind them. Understanding the 'why' can help mitigate fears of the unknown. Share timelines, potential impacts, and any other relevant details that can help them visualize the future state. This level of clarity can empower your team to adapt more quickly and feel more in control of the situation.

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Tita Bladen

Commissioner, El Dorado County Commission on Aging
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Share what you do know and what you don’t know. I have always encouraged people to prioritize their own needs in ambiguous situations.

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3 Provide Support

Offering support mechanisms can greatly alleviate anxiety. Whether it's training to build new skills or one-on-one sessions to discuss individual concerns, make sure your team knows that resources are available. Highlight that it's okay to ask for help and that doing so is a sign of strength, not weakness. Create a support network within the team as well, encouraging peer-to-peer assistance and collaboration to overcome challenges together.

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4 Encourage Adaptability

Fostering an adaptable mindset within your team is crucial. Encourage them to view change as an opportunity for growth and development. Highlight past instances where they've successfully navigated change, reinforcing their ability to do so again. This approach can shift their perspective from one of apprehension to one of possibility, making them more open to embracing new strategies.

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Icaro Lima

Business Intelligence | Top Voice in BI, PM & Strategy | MBA
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In times of strategic change, it's essential to build resilience within your team. Encourage them to see change as a catalyst for growth rather than a disruption. Share examples of how they've successfully adapted in the past, reinforcing their capability to handle new challenges. By promoting a resilient mindset, you help your team navigate uncertainty with confidence, turning anxiety into a readiness to embrace new opportunities.

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5 Involve Everyone

Involvement in the change process can greatly reduce anxiety. Give your team a voice in how the strategy is implemented. Solicit their ideas and feedback, making them feel like active participants rather than passive recipients of change. This sense of ownership can increase their commitment to the new direction and reduce resistance to change.

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Lindsey Whittle

Hand me your business hats ??| Business Growth Strategist | Coach & Accountability Partner | Lover of Fitness & Inspirational Podcasts | Boy Mom | Baseball Fan? | Ultra-mediocre golfer
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Involving your team in the change process can lower anxiety and resistance. By seeking their input and making them feel actively engaged, you will gain their commitment and help ease the transition.

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6 Maintain Balance

Lastly, emphasize the importance of maintaining a healthy work-life balance during periods of change. Encourage your team to take breaks and disconnect when needed. Remind them that taking care of their mental and physical health is a priority, which in turn will help them stay focused and energized for the tasks at hand. A balanced team is more resilient and better equipped to handle strategic shifts.

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Your team is experiencing anxiety over strategic changes. How can you support them through uncertainty?

1

2

3

4

5

6

1 Acknowledge Concerns

2 Offer Transparency

3 Provide Support

4 Encourage Adaptability

5 Involve Everyone

6 Maintain Balance

Strategy

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Your team is experiencing anxiety over strategic changes. How can you support them through uncertainty?

1

2

3

4

5

6

1 Acknowledge Concerns

2 Offer Transparency

3 Provide Support

4 Encourage Adaptability

5 Involve Everyone

6 Maintain Balance

Strategy

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