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Last updated on 2024年7月16日

Your team is divided on emergency priorities. How do you ensure the right crisis takes precedence?

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When your team is faced with multiple emergencies, deciding which crisis to tackle first can be a daunting task. Ensuring that the right emergency takes precedence requires a clear-headed approach and a well-structured plan. It's crucial to assess each situation's impact and urgency, weigh the available resources, and make decisions that will lead to the most effective response. By following a set of strategic steps, you can navigate through the confusion and lead your team towards a unified goal, even when opinions on priorities differ.

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Franklin Medeiros

Diretor de Projetos de Seguran?a

1 Assess Impact

Evaluating the potential impact of each emergency is the first step towards prioritizing. You need to consider the scope of each crisis—how many people are affected, the severity of the consequences, and the long-term implications. A crisis that threatens lives should typically take precedence over one that impacts property or business continuity. However, it's important to also consider the ripple effects; sometimes, what seems less critical initially could have far-reaching consequences.

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Franklin Medeiros

Diretor de Projetos de Seguran?a
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A vida é bem mais precioso da Humanidade e tem prioridade de atendimento. Após a estabiliza??o das vítimas e seu imediato socorro, deve-se proceder uma análise acurada dos riscos secundários para evitar novas vítimas (isolamento do local, garantir evacua??es, requisi??o de equipes de apoio etc.).

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Silvia Maria Gon?alves

Technical Consultant | Ticket Manager | Technical Support Analyst | Mother | Student
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Para garantir que a crise certa tenha precedência, é essencial estabelecer um sistema de avalia??o e classifica??o de emergências. Isso pode ser feito atribuindo níveis de prioridade a cada situa??o de emergência com base em critérios como gravidade, impacto potencial, urgência e capacidade de resposta. Ser capazes de tomar decis?es rápidas e eficazes, através de uma abordagem proativa e organizada. Além disso, é importante manter uma comunica??o clara e aberta com a equipe, para que todos compreendam as prioridades estabelecidas e saibam como proceder em caso de uma crise. Realizar treinamentos regulares e simula??es de emergência também pode ajudar a garantir que todos estejam preparados para lidar com diferentes cenários.

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2 Gauge Urgency

The urgency of a situation often dictates its priority. You must determine how quickly a response is needed to prevent the situation from worsening. An emergency that requires immediate action to save lives or prevent significant harm should be at the top of the list. This is where understanding the 'golden hour' —the critical time period following an emergency—becomes vital. If an emergency falls within this window, swift action is paramount.

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Franklin Medeiros

Diretor de Projetos de Seguran?a
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O segredo da pronta resposta s?o incessantes treinamentos e a integra??o entre os departamentos de urgência e emergência. Uma resposta assertiva e coordenada, junto com a troca rápida e precisa de informa??es resulta em rapidez no atendimento e menos riscos colaterais.

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3 Resource Availability

The resources at your disposal will significantly influence your team's emergency response capabilities. Take stock of your personnel, equipment, and financial resources. Prioritize emergencies that you have the means to address effectively. If you're faced with a high-impact crisis but lack the necessary resources, it may be more strategic to focus on a crisis you can manage while seeking additional support for the larger issue.

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Franklin Medeiros

Diretor de Projetos de Seguran?a
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O mapa for?a é um instrumento essencial aos gestores, oferecendo um panorama em tempo real dos recursos disponíveis. Para isso, deve-se ter um sistema conciso e integrador onde todas as informa??es, independente de qual agência seja, estejam disponíveis em dashboards para os gestores.

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4 Decision-Making Framework

Establishing a decision-making framework is essential for handling divided opinions on emergency priorities. This framework should include protocols for evaluating emergencies based on impact, urgency, and resources. It should also incorporate a chain of command and a method for reaching consensus or making executive decisions when there is a split in team opinions. A clear framework ensures that decisions are made objectively and not based on personal biases or emotions.

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Franklin Medeiros

Diretor de Projetos de Seguran?a
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A base da estrutura de tomada de decis?o s?o os sólidos protocolos ou procedimentos operacionais padr?o (POP). Quando cada um sabe seu papel, seus deveres e qual é o fluxo de trabalho deve ser seguido, a margem de erros cai consideravelmente. Além disso, seguir procedimentos padronizados garante que diversas equipes trabalhem uniformemente e tomem decis?es mais perfeitas, alimentadas por um fluxo de informa??es contínuo.

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5 Communicate Clearly

Communication is key in emergency management. Once priorities are set, clear and concise communication to your team and stakeholders is crucial. Explain the rationale behind the priority decisions, and ensure that everyone understands their roles and responsibilities. This not only helps in executing the response efficiently but also in maintaining team morale and trust in the decision-making process.

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Franklin Medeiros

Diretor de Projetos de Seguran?a
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Diante de situa??es de emergência as informa??es devem ser claras, objetivas e diretas. O maior problema neste tipo de situa??o é que diante do caos inicial é comum que as informa??es sejam repassadas de forma truncada. Quanto mais simples as ordens, melhor. A hierarquia deve ser a mais enxuta possível para facilitar o transporte das informa??es.

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6 Review and Adapt

Emergencies are dynamic, and new information can change the situation rapidly. It's important to continuously review and assess the priorities as the situation evolves. Be ready to adapt your strategy and shift focus if necessary. This agility allows your team to respond to the most pressing needs at any given moment and can be the difference between an effective response and a failed one .

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your team is divided on emergency priorities. How do you ensure the right crisis takes precedence?

1

2

3

4

5

6

7

1 Assess Impact

2 Gauge Urgency

3 Resource Availability

4 Decision-Making Framework

5 Communicate Clearly

6 Review and Adapt

7 Here’s what else to consider

Emergency Management

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Your team is divided on emergency priorities. How do you ensure the right crisis takes precedence?

1

2

3

4

5

6

7

1 Assess Impact

2 Gauge Urgency

3 Resource Availability

4 Decision-Making Framework

5 Communicate Clearly

6 Review and Adapt

7 Here’s what else to consider

Emergency Management

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感谢您的反馈

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