Last updated on 2024年9月3日

Your team is divided on the case approach. How can you successfully mediate their dispute?

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When your team is at odds over the case management approach, it's your role to steer the ship through choppy waters. Disputes can arise from differing opinions on how to handle a case, whether it's about the allocation of resources, prioritization of tasks, or the overall strategy. As a mediator, your goal is not to pick a side but to find a common ground that respects everyone's perspective and expertise. This involves active listening, understanding the root of the disagreement, and guiding your team towards a solution that aligns with the best interests of the case at hand.

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1 Recognize Issues

To effectively mediate a dispute within your team, you must first thoroughly understand the issues at hand. Listen to each team member's point of view with an open mind and acknowledge their concerns without immediately dismissing them. This step is crucial for building trust and shows that you value their contributions. By recognizing the issues, you can identify the common goals everyone shares regarding the case, which serves as a foundation for negotiation and compromise.

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Claire Sandbrook

CEO and Founder of Shergroup | Expert in Enforcement of Court Judgments | TV Consultant | Author | Vlogger | Podcaster | Digital Marketer | Community Builder | Public Speaker
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In our work we have developed over time SOPs which when applied to most situations result in the way forward. If a new situation presents then all ideas are valid and should be discussed. We ask people to bring us solutions to the problems they see. That in itself gets people thinking about how to move forward. It also makes them feel they themselves can solve an issue with senior colleagues always coming up with the answer. I just think this is a mature way to treat competent colleagues.

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Ahmet Kerem ?z?ahin

Founder - ?z?ahin Avukatl?k
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While recognizing the issues, interviewing with the team members, make sure they understand that they may defend their views as much as they want and it will not be a clash of positions. They should have a robust belief on the process that they will be listed, understood, there will be no labeling as for what they claim or defend, but prudence, which refers to discovering the optimum for the team's benefit will prevail.

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2 Encourage Dialogue

Creating an environment where open dialogue is encouraged is essential for resolving disputes. Encourage your team members to express their thoughts and ideas freely, ensuring that they feel heard and understood. During these discussions, it's important to facilitate an exchange of perspectives without letting emotions take over. This helps in identifying the underlying reasons for the disagreement and allows the team to work collectively towards a mutually agreeable solution.

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Claire Sandbrook

CEO and Founder of Shergroup | Expert in Enforcement of Court Judgments | TV Consultant | Author | Vlogger | Podcaster | Digital Marketer | Community Builder | Public Speaker
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Yes I agree but alongside the dialogue there needs to be a process of capturing the problem and the solution and I find LOOM videos are brilliant for doing this. I record what I see needs doing and then share the link. When I come in line often the problem has been solved or the process updated. Plus you are building an online library of training which people can dip into at anytime.

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3 Focus on Goals

To move past a dispute, it's important to refocus the team's attention on the shared goals and objectives of the case management process. Remind your team of the bigger picture and the outcomes you are all striving to achieve. This shift in focus can help reduce personal biases and promote a more collaborative approach to problem-solving. By emphasizing common goals, you can create a sense of unity and purpose that transcends individual differences.

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4 Offer Compromises

Finding a middle ground is often key to resolving team disputes. Offer compromises that take into account the valid points from all sides of the argument. This might involve adjusting timelines, redistributing tasks, or merging different strategies into a cohesive plan. Compromise shows that you respect each team member's input and are dedicated to finding a solution that benefits the case as well as the team's dynamics.

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Ahmet Kerem ?z?ahin

Founder - ?z?ahin Avukatl?k
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Offer compromises and make sure that the subject is aware of the fact that the reason why she has been asked to compromise is for nothing but for the benefit of the team, its members and its tasks, goals.

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5 Implement Solutions

Once a compromise has been reached, it's time to implement the agreed-upon solutions. This involves setting clear action steps and assigning responsibilities to ensure that the new approach is executed effectively. It's crucial to monitor progress and make adjustments as needed, keeping communication open and ongoing. Implementation demonstrates your commitment to resolving the dispute and reinforces the value of teamwork in achieving successful case outcomes.

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6 Reflect and Learn

After successfully mediating the dispute and implementing a solution, take time to reflect on what was learned from the experience. Encourage your team to discuss what worked well and what could be improved for future cases. This reflection helps in building a stronger, more resilient team that can handle disagreements constructively. Learning from disputes equips your team with better conflict resolution skills, which are invaluable in the dynamic field of case management.

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Ahmet Kerem ?z?ahin

Founder - ?z?ahin Avukatl?k
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Left the dispute and the actors of the dispute behind and share what you have learned with the team members altogether. Ask for their views and different approaches. Make them understand that you govern, not rule.

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Your team is divided on the case approach. How can you successfully mediate their dispute?

1

2

3

4

5

6

1 Recognize Issues

2 Encourage Dialogue

3 Focus on Goals

4 Offer Compromises

5 Implement Solutions

6 Reflect and Learn

Case Management

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Your team is divided on the case approach. How can you successfully mediate their dispute?

1

2

3

4

5

6

1 Recognize Issues

2 Encourage Dialogue

3 Focus on Goals

4 Offer Compromises

5 Implement Solutions

6 Reflect and Learn

Case Management

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感谢您的反馈

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