Your support staff is drowning in patient inquiries. How will you ensure they stay afloat?
With an inundation of patient inquiries, it's crucial to equip support staff with tools to handle the load efficiently. To ensure they don't sink under pressure:
- Implement a triage system to prioritize urgent queries and streamline workflow.
- Introduce automation tools like chatbots for common questions to reduce volume.
- Provide stress management resources and regular breaks to maintain morale.
How do you help your team manage high volumes of inquiries? Share your strategies.
Your support staff is drowning in patient inquiries. How will you ensure they stay afloat?
With an inundation of patient inquiries, it's crucial to equip support staff with tools to handle the load efficiently. To ensure they don't sink under pressure:
- Implement a triage system to prioritize urgent queries and streamline workflow.
- Introduce automation tools like chatbots for common questions to reduce volume.
- Provide stress management resources and regular breaks to maintain morale.
How do you help your team manage high volumes of inquiries? Share your strategies.
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