If a supplier falls short on sustainability, I would take the following steps to uphold my standard in the travel industry: I would engage with the supplier to understand their sustainability gaps and encourage improvements in their practices. I would establish clear sustainability criteria and require suppliers to meet them through policies or agreements. If the current supplier cannot meet the required standards, I would explore alternative partners who align with sustainability goals. Implement Offsetting Measures – If a short-term solution is needed, I would introduce offset programs (e.g., carbon offset initiatives, eco-friendly travel options) to minimize the impact.

I would confirm with the Supplier and if they have alternative or back up to this kind of situation. Once I have all the information, I would inform my passengers with a solution on that travel. That way, my passengers will have a piece of mind knowing that I was able to find a solution before letting them know about their travel.

I first and foremost will contact the supplier and see if there is a solution that can be made for my guest. If the supplier falls short on delivery of service, I would make sure to find a supplier who will do what it takes to accommodate my guest. I would also suggest to the supplier what they need to do in the future to make sure they find a solution to the issue at hand. That is how I would sustain my standards for my guest.

sustainability is a priority. We work with eco-conscious suppliers who reduce waste, support local communities, and offset carbon emissions. If a partner falls short, we encourage progress or seek alternatives that align with our values. Our itineraries emphasize sustainability, from eco-certified stays to low-impact transportation like rail and small-ship travel. We empower travelers with responsible choices, from farm-to-table dining to ethical tourism. When needed, we offer carbon offsets and support conservation efforts. Luxury and sustainability can go hand in hand, and we are committed to greener travel.

If a supplier falls short on sustainability, we’ll have an honest discussion with the supplier. If they won't respect about it, then, we’ll explore other options. We carefully choose partners who share our values and are committed to sustainability—like eco-certified hotels, responsible tour operators, and ethical service providers.