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Your project timeline is in jeopardy. How can you still meet your client's expectations?

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When the clock is ticking and your project timeline starts to crumble, it can feel like an uphill battle to meet your client's expectations. However, even in these crunch times, there are strategies you can employ to navigate the challenges and deliver quality results. Engineering management is about steering the project back on course with a blend of communication, flexibility, and problem-solving.

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BENSON LUTHER
Valerie Dryden

Chief Racoon Officer | Senior Eng Leader | Zero BS leadership training | ILM Certified Coach

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Anton Hardy

Project Manager, Engineering Manager, Construction Manager (PMP, CpENG, MBA)

1 Assess Reality

As you notice your project falling behind schedule, the first step is to conduct a thorough assessment. This means evaluating what has been completed, what's pending, and the factors contributing to the delay. By understanding the current state of your project, you can identify critical tasks and allocate resources more effectively. It's also essential to communicate these findings transparently with your client, ensuring they are aware of the situation and can adjust their expectations if necessary.

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Dinesh Shilak

Rich Experience in Delivery | IT Project Management Specialist | Transforming Ideas into Successful Projects | Technology Innovation | Streamlining Project Lifecycles | Marathon Runner
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To meet client expectations when your project timeline is in jeopardy, first assess and prioritize critical tasks to ensure key deliverables are on track. Communicate transparently with the client about the challenges and propose a revised timeline or alternative solutions. Reallocate resources and consider bringing in additional help if feasible. Implement Agile methodologies to allow for iterative progress and quicker adjustments. Maintain close collaboration with the client to manage expectations and gain their support for any necessary changes. Regularly update them on progress to maintain trust and demonstrate your commitment to meeting their needs.

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Joydeep Tiwary
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The key is communication! The why we can figure out step by step but we need to start raising red flags as soon as we are sure the backlog is not getting sorted. Generally if the communication is done well with the right reason people do understand and try and help! so very important to communicate early and be as transparent as possible.

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K Saravanan

QUALITY ENGINEER
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In my opinion, when you're project timeline is in jeopardy condition. you have to analyze the mistakes of what you & your team done in this project. Then you have to communicate with your team to finish this project to meet customer requirement & to finish this project in good quality. Quality is Everything

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2 Revisit Scope

Often, project delays can be attributed to scope creep or misalignment of project goals. Take a moment to review the project scope with your team and client. This might involve tough decisions like deprioritizing certain features or redefining project milestones. Your aim should be to focus on the core deliverables that will satisfy the client's most critical needs, and possibly schedule additional features for future updates or phases.

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Anton Hardy

Project Manager, Engineering Manager, Construction Manager (PMP, CpENG, MBA)
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Resource allocation to a schedule is often done poorly, at least in mining construction projects. This is not the fault of the scheduler, the sequence of estimates and schedules dictated by the tender process and competitive bidding often result in labour subjective estimates or unscaled parametric models being used. Your project is often under resoursed. 1> optimise. Choose the highest priority task and resource it correctly - total and labour mix. Then repeat, based on priority AND remaining resources. Utilise the whole resource pool. 2> use the shortfall on the critical path tasks to request additional resources. You have real, site based data now to substantiate your request. You can't change the past, but can influence the future

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3 Optimize Resources

Once you have a clear understanding of the revised scope and priorities, it's time to optimize your resources. This could involve reallocating team members to focus on high-priority tasks, bringing in additional help, or implementing more efficient processes and tools. Effective resource management is crucial in making up for lost time without compromising the quality of work.

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Joydeep Tiwary
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Moving around the same folks from one bucket to another bucket might not be the best strategy. this creats a dependency on 1 or few resources which is never great for a project. Key is a continuous evaluation of the resources. the non performers can either be replaced or trained to do better. Yes it will have an impact on the timeline but long term the health will not be impacted.

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4 Enhance Communication

During a project crisis, communication is key. You must maintain regular and open lines of communication with both your team and client. Updating them with progress reports, potential roadblocks, and revised timelines helps manage expectations and fosters trust. Ensure that all stakeholders are aligned and that any changes to the project plan are clearly understood and agreed upon.

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Valerie Dryden

Chief Racoon Officer | Senior Eng Leader | Zero BS leadership training | ILM Certified Coach
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When a project is in jeopardy, as a senior stakeholder I want to know: - as early as possible - what the cause of the issue is - what’s already been tried - what the options are - the cost, impact and risk of the options By calmly and openly assessing the situation and communicating calmly, early and often it avoids mismatched expectations and nasty surprises. Ideally stakeholders will be engaged and collaborate on issues when provided with relevant data and options and may have ideas and support that haven’t been considered. The worst thing that can happen at crisis time is to hide the problems and wait until it’s too late then all chances of support, collaboration and transparency have passed. Always live by the no surprises rule.

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Andy von Stauffenberg

Strategic Technology Leader | Chief Engineer & Systems Architect | Driving Next-Gen Aerospace & Defense Solutions
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Actually, Customers should be kept in the loop throughout a project and have a clear understanding of the status of the project at hand. Risks (or/and issues) should not be a surprise to the maximum extend possible. Of course, unexpected things do happen- customers should be aware of these as soon as possible- even if the specific details or resolution is not known yet. As simple “here is the issue, the team is working to understand it and resolve it” will go a very long way to build trust. As the old saying goes- bad news doesn’t get better with time.

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Allisson Dillan do Nascimento Melo

Gerente de Manuten??o | Gerente de Engenharia | Gerente de Opera??es | Diretor de Opera??es
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Em qualquer segmento que seja devemos ter uma comunica??o fluída e clara com o cliente, porque receber uma notícia ruim n?o é o principal problema e sim n?o receber notícia nenhuma, portanto deixar o cliente ciente de possíveis atrasos de maneira antecipada faz que as expectativas sejam devidamente atendidas, o impacto seja reduzido e o desconforto seja minimizado.

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5 Implement Flexibility

Flexibility is an invaluable trait in engineering management. As you work to get back on track, be prepared to adapt your plans as new information or challenges arise. This may mean adjusting work hours, adopting different methodologies like Agile or Scrum to accelerate production, or reprioritizing tasks as needed. Flexibility also applies to how you deal with your client's needs; be open to finding middle-ground solutions that satisfy their requirements while keeping the project viable.

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6 Monitor Progress

Finally, it's crucial to closely monitor the progress of your project after implementing these changes. Use project management tools to track completion of tasks, adjust timelines as necessary, and keep an eye on the overall health of the project. Regular monitoring allows you to catch any new issues early on and respond promptly, ensuring that your project remains on the best possible path towards meeting your client's expectations.

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Joydeep Tiwary
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Monitoring is very important. To have standup's, steering comm and a biweekly debrief will be very helpful. Maintaining the right balance between too many meeting and status updates compared to actually giving devs time to code is essential and a lot of time efficiency is lost due to meetings.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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BENSON LUTHER
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Here are some tips to consider when project is running behind schedule: 1. Save a baseline of the current progress 2. Identify critical path and duration 3. Communicate any delays or scope creep with client so that new funds are allocated accordingly through MOC process 4. Increase budget and work resources to task 5. Monitor and control project execution until project closure

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Your project timeline is in jeopardy. How can you still meet your client's expectations?

1

2

3

4

5

6

7

1 Assess Reality

2 Revisit Scope

3 Optimize Resources

4 Enhance Communication

5 Implement Flexibility

6 Monitor Progress

7 Here’s what else to consider

Engineering Management

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Your project timeline is in jeopardy. How can you still meet your client's expectations?

1

2

3

4

5

6

7

1 Assess Reality

2 Revisit Scope

3 Optimize Resources

4 Enhance Communication

5 Implement Flexibility

6 Monitor Progress

7 Here’s what else to consider

Engineering Management

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