I would do the following: 1) Acknowledge the issue: clearly recognize the delay and its impact. 2) Explain the cause: provide a brief and honest reason for the delay. 3) Outline corrective actions: share steps being taken to resolve it, including a revised timeline. 4) Reassure: emphasize commitment to quality and managing expectations moving forward. 5) Offer alternatives: if possible, provide interim solutions. 6) Stay available: let them know you're open for further updates or questions. I hope this helps!

Due to today's complex supply chain, 4% to 6% of product deliveries are typically delayed. To address this -recognize the delay and its impact and ensure you communicate with the stakeholders and customers as soon as possible. Understand and try to remediate the failure modes. Key failure modes are lead time violations/changes, parts unavailable, and supplier delays, so have an action plan to overcome these failure modes. Ensure your team is on top of these failure modes, show commitment to quality and compliance, and demonstrate that you are managing expectations. One additional call out on sustaining fantastic on time and in full product deliveries is maturing supply chain processes and team capabilities.