It's disheartening when patients leave feeling unheard, as this can lead to deeper dissatisfaction and impact their health outcomes. In my roles within hospital and community pharmacy settings,I make it a priority to integrate active listening & empathy as core practices. I walk patients through their treatment plans, enlightening them on the pros and cons of the options available. Instead of imposing a decision, I guide them to make informed choices based on their preferences and understanding. By providing clear communication and conducting post-appointment check-ins, I ensure their concerns are addressed. This patient-centered approach not only builds trust but also significantly reduces dissatisfaction and promotes better care outcomes.

In the Medical Tourism Industry, this is very important to provide best care to the patients. If a patient is unhappy with their care, in Hospital, Hotel and anywhere, first thing to ensuring they receive proper information and support from the team, because this our responsibility to take care their needs. Try to solve their situation, make sure this thing will not happen again, and be available for them 24x7.

Seguimiento pro-activo del caso del paciente en concreto, intermediando con los agentes necesarios en su proceso de atención sanitaria, empoderar al paciente para hacerlo participe y protagonista, que colabore en la toma de decisiones eticas y responsables, desde su posición y atendiendo sus demandas y necesidades, respeto con un trato humanizador y apoyándolo con un acompa?amiento de sentimiento mutuo hacia el logro de sus objetivos en mejorar su calidad de vida y lo principal, su SALUD.....en definitiva hay que ofrecer asesoramiento, compromiso, orientación, implicación directa en la medida de las posibilidades en el paciente en cuestión, escuchándolo, aconsejandolo o cuidándolo dependiendo el contexto de la situación que nos encontremos.

A patient who is dissatisfied with their care has reasons First meet with the patient listen and write down concerns Repeat back to them what you heard to ensure it being correct. After listening the offer solutions (give them a choice if possible) Ensure solutions are something the unit staff can do and is not against hospital policy. Ask which solution the patient wishes to use. Try that solution Repeat process to make sure the patient is happy with their care.