1. Evaluate the actual impact on the scheduled transit time to determine the extent of the delay. 2. Check the buffer stock of the affected product to assess whether the delay will impact the supply chain downstream. 3. If the delay is likely to affect the forward supply chain and recovery options from the revised arrival are not possible, notify all impacted parties at the earliest opportunity. 4. Explore alternative solutions, such as airlifting the required quantity of the product to meet the revised delivery window, while evaluating the cost-benefit of such actions. 5. If none of the alternatives are viable, ensure all stakeholders are informed well ahead of the scheduled arrival time to allow for necessary adjustments.

Depending on capacity the response can be provided by an alternative solution, its also important to have timely communication with the customer.

-If there are multiple deliveries, prioritize high-importance or time-sensitive deliveries. -Reschedule or adjust delivery windows for less critical deliveries, notifying customers promptly. -Continuously monitor the fleet’s progress to ensure that the new routes are effective. -Use advanced route optimization tools to identify the quickest alternative routes. -Immediately contact the drivers via GPS-enabled fleet management systems or direct communication to assess the reason for the deviation. -Engage local delivery partners or couriers if the deviation impacts a large geographic area and if local solutions can expedite the process.

Il faut commencer par détecter le problème puis rassurer le client : Faites savoir au client que vous êtes engagé à résoudre le problème et à respecter ses attentes. Ensuite offrir des compensations : Si le retard est significatif, envisagez d'offrir une compensation, comme une réduction ou un service gratuit, pour montrer votre engagement à la satisfaction du client. Pour corriger les prochaines fois: Nous devons évaluer ce qui peut être amélioré pour éviter des déviations similaires à l'avenir. Mettre en place des plans d'urgence et Développer des protocoles pour des situations similaires à l'avenir afin de minimiser les impacts.