Escuchar sin prejuicios es el primer paso. El segundo, adaptar nuestra respuesta según el perfil de nuestro interlocutor. Si estamos ante una persona extrovertida o más pasional, que disfruta del debate intelectual, presentar la propuesta con entusiasmo y argumentos sólidos puede generar una conversación productiva. Si, en cambio, es alguien más reflexivo y reservado, es clave escuchar activamente y dar espacio para que la idea madure. No se trata solo del contenido, sino de cómo lo transmitimos. La inteligencia emocional marca la diferencia.

I encourage my clients to ask clarifying questions and thank my clients for asking questions about my creative choices. Ideally I asked my client clarifying questions before proposing a specific creative path. Once I have answered my clients questions I ask whether they want to stick with the proposed theme or see some options. I am always prepared with options. When my clients are not keen to run with what I present I ask more questions to better understand their preferences. With a "At Your Service Mindset" I am never offended when questions are asked. When questions are being asked with a tone I am resistant to I ignore the tone and focus on the question being asked. I love people asking questions. People don't ask enough questions.

When a client questions my creative choices, I see it as an opportunity to align perspectives and refine the solution. I stay composed by actively listening, understanding their concerns, and responding with a strategic, data-driven rationale behind my decisions. I highlight how the choices align with business goals, audience needs, and industry best practices. If adjustments are needed, I remain flexible and collaborative, offering alternative solutions without compromising the core objectives. By maintaining a constructive dialogue and focusing on value, I turn challenges into opportunities to strengthen client trust and deliver impactful results.

When my creative choices are questioned, I stay calm and focus on the client's needs. I listen actively, ensuring I understand their concerns. I provide data-driven insights and explain the rationale behind my decisions. In previous roles, such as Product owner, I collaborated closely with clients, addressing pain points and offering solutions backed by clear communication and agile methodologies. I embrace feedback as a learning opportunity, ensuring iterative improvements and fostering trust. Ultimately, maintaining transparency and offering alternative solutions is key to effective responses.

It's normal to get questioned by a client since they may be looking at things from a different perspective. First of all, we need to try to look at things from their perspective. ? What are their concerns? ? What they are sceptical about? ? Why are they lacking trust in you? Once you address these questions, you'll be able to build more credibility in the eyes of your client.