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Your colleague always reacts emotionally to feedback. How can you communicate effectively with them?

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Giving feedback is a delicate process, especially when your colleague tends to react emotionally. It's crucial to approach such situations with a high degree of emotional intelligence to maintain a productive work environment. Emotional intelligence is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. This skill is particularly useful when you need to communicate effectively with someone who is sensitive to criticism. By tailoring your approach to their emotional responses, you can ensure that your feedback is constructive and fosters professional growth rather than causing distress or defensiveness.

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Taíse Olliveirah

Enfermeira Sênior | Mentoria de Carreira na saúde | Planejamento Estratégico de Carreira | Desenvolvimento Humano |…
Dr. Manoj Krishna

Founder of HappierMe | Public Speaker | Author of Understanding Me Understanding You | Adult and Teen Mental health…
Petinah Mupotsa

Office Assistant at DRA Global

1 Recognize Triggers

Understanding what triggers an emotional reaction in your colleague is the first step towards effective communication. Pay attention to the patterns in their responses to feedback. Do they react negatively to certain tones, words, or even the timing of the feedback? By identifying these triggers, you can adapt your approach to minimize negative reactions. This doesn't mean avoiding necessary feedback but delivering it in a way that is more likely to be received constructively.

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Taíse Olliveirah

Enfermeira Sênior | Mentoria de Carreira na saúde | Planejamento Estratégico de Carreira | Desenvolvimento Humano | Lideran?a e Gest?o de Equipes | Terapia Intensiva | Gest?o Hospitalar | Gest?o da Qualidade em Saúde
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Come?o por criar um ambiente seguro e respeitoso, onde o feedback é visto como uma oportunidade de crescimento, n?o como uma crítica pessoal. Utilizo a técnica de comunica??o "Sanduíche", come?ando com um elogio genuíno, seguido pelo feedback construtivo e finalizando com um encorajamento positivo, ressaltando o potencial e habilidades do colega. Também é importante ouvir ativamente, validando suas emo??es e preocupa??es, e ajustar o feedback para focar em comportamentos observáveis, ao invés de julgamentos subjetivos. Por fim, ofere?o apoio contínuo e recursos para o desenvolvimento, promovendo um diálogo aberto que construa confian?a e colabora??o.

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Petinah Mupotsa

Office Assistant at DRA Global
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When i see that my colleague is always too emotional when talking to him/her. I will always remain polite so that we can keep on working together. At the end they will change his/ her charactor.

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Monika Khokher

Sr. Consultant - HR @ Virtusa | Technology and Yoga Enthusiast | Dreamer | Learner | Reader
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Understanding what leads to an emotional response to be able to give the feedback in the way they will understand and by being empathetic and assertive at the same time.

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Paz Canquil del Valle

Coach Ejecutiva | Psicóloga | Mi abuela no entiende bien qué hago | Lo explico mejor en pazcanquil.com
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Por lo general a todos nos afecta emocionalmente escuchar comentarios sobre nosotros, simplemente hay quienes lo expresan con más fuerza y otros que parecen más serenos Pero asumamos que nos afecta Ahora bien, es importante detectar ?Qué temores se nos despiertan? Miedo al rechazo? A que nos vean menos? A perder el respeto? Y quizá detectar ese dolor y adelantarnos a él, de partida provoque una mejor predisposición. Partamos de un vínculo de confianza, en el que diga lo que diga el otro tenga la certeza de que es con la intención de mejora y no de crítica solamente

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2 Prepare Thoughtfully

Before delivering feedback, take time to prepare your thoughts and choose your words carefully. Consider how your colleague might interpret your message and plan to articulate it in a positive and supportive manner. Focus on specific behaviors or outcomes rather than personal attributes. By preparing thoughtfully, you can help ensure that your feedback is clear, concise, and less likely to be perceived as a personal attack.

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Zaimah Khan

ICF ACC | Gallup Strengths Coach | Author | Trainer I Facilitator | Organization Development Specialist | Keynote Speaker
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When a colleague reacts emotionally to your feedback, don't take it personally. Adding more emotions into the situation can convolute the issue and make it harder for the feedback to land. Be specific about behavior or outcomes when giving feedback. Describe the situation, the behavior, and the impact that it had. Provide the feedback either as the situation is happening or soon after it has occurred. Don't wait until a lot of time has elapsed because then it loses importance. Also, don't give feedback on behaviors that you haven't observed directly. Finally, if you know that a colleague gets emotional, ask them how they prefer to receive feedback.

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3 Choose Timing

Timing can significantly affect how feedback is received. Look for a moment when your colleague seems open and less stressed. Avoid times of high tension or when they are already feeling overwhelmed. A calm and private setting can make a big difference in how your colleague processes the feedback. By choosing the right moment, you increase the likelihood of a constructive conversation.

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Dr. Manoj Krishna

Founder of HappierMe | Public Speaker | Author of Understanding Me Understanding You | Adult and Teen Mental health advocate | Humanitarian | Former spine surgeon
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Select an appropriate time and place for the feedback. Ensure it’s a private and comfortable setting to prevent embarrassment. Opt for a moment when neither party is stressed or preoccupied, allowing for a calm and focused discussion that fosters a more positive and receptive exchange.

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4 Foster Open Dialogue

Encourage an open dialogue by inviting your colleague to share their perspective. This shows respect for their feelings and fosters a two-way conversation. Listen actively to their responses and validate their emotions without necessarily agreeing with their viewpoint. This can help de-escalate an emotional response and lead to a more balanced exchange of ideas.

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Luís Cláudio Corrêa
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Uma coisa que achei útil quando um colega reage emocionalmente ao feedback, é usar a inteligência emocional para entender e gerenciar essa situa??o. Reconhe?a e valide os sentimentos do seu colega, mostrando empatia e compreens?o. Isso pode ajudar a reduzir a defensividade e abrir um canal de comunica??o mais eficaz. A neurociência nos ensina que o cérebro humano pode entrar em modo de “luta ou fuga” quando se sente amea?ado, o que pode acontecer durante o feedback negativo. Para evitar isso, é útil criar um ambiente seguro e de apoio. Use uma linguagem corporal aberta e um tom de voz calmo para ajudar a acalmar o sistema nervoso do seu colega.

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5 Offer Support

Offering support is key to helping your colleague accept and act on feedback. Let them know you're available to help them improve and that you're invested in their success. Offer specific suggestions or resources that could help them address the feedback. By expressing your support, you create a collaborative atmosphere that can empower them to make positive changes.

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6 Follow Up

Following up after giving feedback can reinforce your commitment to your colleague's development and ensure that your message was understood. Schedule a time to revisit the discussion and assess any progress. This can also be an opportunity to provide additional support or clarification if needed. Regular follow-ups demonstrate that you care about their long-term growth and are not just critiquing them in isolation.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your colleague always reacts emotionally to feedback. How can you communicate effectively with them?

1

2

3

4

5

6

7

1 Recognize Triggers

2 Prepare Thoughtfully

3 Choose Timing

4 Foster Open Dialogue

5 Offer Support

6 Follow Up

7 Here’s what else to consider

Emotional Intelligence

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Your colleague always reacts emotionally to feedback. How can you communicate effectively with them?

1

2

3

4

5

6

7

1 Recognize Triggers

2 Prepare Thoughtfully

3 Choose Timing

4 Foster Open Dialogue

5 Offer Support

6 Follow Up

7 Here’s what else to consider

Emotional Intelligence

给文章评分

感谢您的反馈

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