Your clients want the best travel rewards program. How do you choose the right one?

Knowing how often your clients travel, where they prefer to go, and their accommodation and transportation choices helps create a rewards program that suits them best.

Um programa de viagens bem elaborado come?a com conhecimento dos stakeholders e entendimento da cultura onde est?o alocados. De nada adianta estabelecer regras e limites sem que estejam alinhados ao comportamento de viagens do seu público. Converse com pessoas chave dentro da empresa e busque fazer benchmark com colegas pra trazer melhores práticas pra dentro de casa.

Here are some steps to help you select the most suitable travel rewards for your clients: 1. Understand Your Client Base 2. Survey Your Clients 3. Flexible Redemption Options 4.Tiered Reward System 5. Partnerships and Alliances 6. Personalized Offers 7. Transparent Redemption Process 8. Monitor Industry Trends 9. Regularly Review and Update 10. Effectively communicate the benefits of your travel rewards program. 11. Consider Ancillary Benefits 12.Ensure that your travel rewards program complies with legal regulations and industry standards. By taking these steps and staying attuned to your clients' preferences, you can design a travel rewards program that not only attracts but also retains and delights your customer base.

With the many executives I've worked for, preference for hotels and airlines is imperative for them. Making sure they have these as options within budget is number one priority (especially if they are travelling long haul and needing to 'hit the ground running' on landing. Comfort is a must, but again budget comes in to play so you have to take the time to research alternative options if prices peak. You cannot get the best out of your colleagues / clients if they are not well rested, alert and comfortable after travelling

I first ask about their aptitude, likes, interests and preferences, based on that, I suggest a tour program that interests them. Some are even interested in knowing their past lives and even future births, if at all, it exists for them. I help give leverage to the right person for discussion and analysis.

A lot of travel perks have decreased in the past few years as airlines, hotels and the whole travel industry have tried to rebound from their losses during COVID. The number of points don't always add up to what they used to so combining programs might yield the most benefit and repeatedly choosing the same suppliers at a corporate level for air and hotel.

When you see words on the paper and read website after website, you forget the details of one over the other. What I find helpful is to actually write things down on a spreadsheet so you can graph Offers and understand which is more important to you so you make a good choice. Pay close attention to annual fees because sometimes That are offered are not worth the fees that are charged.

In my opinion conduct a survey in between employees understand there needs considering the company workflow, make easy approval processes, so that employees would take it swiftly.

Let’s build one for them that as global agency onboard them all and give back a customized one from you as professional either leisure or Business Sometimes families are out of the scope. Targeting children and give them as well travel rewards thorough an app could bring you as professional more loyalty

While comparing the benefits, an important point to be kept in mind is the ease of redeeming the points or miles with minimum clicks and maximum choices within the product.

Quando falamos em programas de recompensa temos que associar ao tempo que o viajante corporativo passa fora de casa e nos benefícios que esses programas podem trazer - custos para a empresa que podem ser reduzidos (ex: bagagem, assentos especiais, sala vip, upgrade etc) e benefícios diretamente atrelados ao bem estar do colaborador, que pode utilizar de milhas para viagens particulares ou se deslocar de maneira mais confortável nas viagens a trabalho usufruindo por exemplo de veículos de categorias superiores às reservadas ou quartos diferenciados em hotéis ou voar em classe business ou conforto. Tudo é quest?o de equilíbrio e deve ficar claro na política de viagens que preferências pessoais n?o podem se sobrepor às diretrizes da empresa.

The text highlights important points about the advantages of investing in loyalty and rewards programs for travel agency customers. These programs are essential for building lasting relationships with travelers and encouraging them to return to our services. Furthermore, it's wise to create categories and statuses within these programs, to offer even more attractive rewards for the most loyal customers. The more they use our services, the more exclusive advantages they should receive. This helps to retain them in the long term.

es importante conocer aunque sea lo básico de los beneficios corporativos, pero mas importante es hacerle saber al cliente que seguramente en sus tarjetas de crédito tiene un sin fin de beneficios los cuales lo conoce. invitarlos a conocerlo preguntándole por ellos es una buena manera de que tomen conciencia de ellos. venderle un seguro de viaje a un cliente de tarjeta platino es como estafarle, es mejor fidelizar el cliente rechazando esa venta y haciendo saber que ya posee uno por quizás 150.000USD

Oui c’est intéressant mais tout le monde offre les mêmes choses : surclassement, réduction de certains frais, promotions …. Il faut aussi trouver des pistes de différenciations pour se démarquer et attirer.

Tener un programa de recompensas es importante a la hora de fidelizar a tus clientes. Esto puede suponer que el cliente se sienta valorado y te vea siempre como su primera opción, ya que puede obtener con ello un beneficio económico o en forma de servicio.

Staying updated about the current trends and experiences shared by travelers will contribute to informed decisions. Consider recent reviews to ensure that the information is up-to-date and aligned to the frequency of evolution of the reward program.

Bonne idée que de comparer les avantages et de conseiller les clients. Cela démontre que vous avez une expertise dans votre domaine et que vous la mettez au service des voyageurs.

Following up on traveller's satisfaction is a must. Simple survey solutions can be optimal for this aim, ideally integrating reviews rating with the right tech/app will also help travellers to make the right choice. In my experience, on the Travel Management side, biases created by loyalty programs can become a challenge and its impact should be continuously monitored. A balance must be found, considering the Company's priorities, towards keeping travellers happy and enhance their travel experience while keeping control on the travel program strategy and execution. We want travellers to book according to the travel policy and recommendations.

To finalize your decision, research reviews from fellow travelers who've utilized the rewards programs under consideration. Online platforms, social media, and travel forums offer valuable insights into program strengths, weaknesses, and optimization strategies. Additionally, seek recommendations from colleagues or peers. Guided by these steps, you'll assist your clients in selecting the ideal travel rewards program, fostering satisfaction, loyalty, and bolstering your professional reputation through referrals.

We never experience it all the places we have sometime we need also to search regarding the experiences of any traveler. So it will help the client and it will easy to choose the best program for their needs.

I believe that touroperator have to add sustainable responsibility in their supply and service chain. Clients look for those companies they will fullfill this inner invisible need. This can be done by carbon offsetting for the flights ( included in the trip) this can be done by social and fair contracting and this can be done by creating a travel experience which respects the cultures and religions. And last but not least, behave like a guest and not like a consumer.

It's not an easy task but apart from the above listed feedback a few other things will help your client get the best from their choice of loyalty programme. 1. How flexible a program is? 2. Do they allow cancelling and reimbursing. Do they allow transfer of your points to partner programs? 3. Are the rewards limited to just hotels or does it span out the airlines and other leisure activities? 4. Ease of earning and redeeming points through credit card and/or individual loyalty programs 5. Does the program allow credit card+point transactions?

Different suppliers/ brands have different offers, benefits, rewards,perks, etc. Start by choosing your favorite brand, not just for the benefits, but for their quality of service and on-site offerings. As many may offer perks, rewards or benefits, but may lack service. So, choose by service satisfaction!

In addition to the outlined steps, it's crucial to consider the fine print of rewards programs. Look for hidden restrictions, blackout dates, or limitations on point transfers. Furthermore, evaluate the program's customer service quality and ease of communication. Lastly, stay updated on program changes or promotions that could impact your clients' experience. These factors ensure a comprehensive assessment and informed decision-making process for selecting the optimal travel rewards program.

Consider also in which countries or regions your travelers are predominantly travelling to. Some vendors are stronger than others in certain regions.