Your clients doubt the accuracy of translated content. How can you regain their trust?

The first action is to define KPIs that are used to capture measure accuracy and, more often than not, other effectiveness KPIs. Such indicators help avoid never-ending and subjective discussions on accuracy and discriminate true errors from preferential changes in that area. Then, it is necessary to put accuracy of translated content in perspective with the source content. "Garbage in, garbage out" applies to multilingual content effectiveness as poor source content is the root cause of many issues in translated content. Finally, it is crucial to agree on how content is translated, with more or less automation (machine translation) and human translation and with guidelines (highly recommended) or without.

Many customers only come to know about good translation after they have experienced poor/mediocre translation. If they have previously been "satisfied" with "good enough" output from bottom-feeding agencies exploiting dumping rates, they will know no different. Premium translators will possibly struggle to convince them of the added value of premium services. How do you go about winning them over? Change their culture - e.g. by showing them how you research, conduct terminology work, conduct QA checks etc. If you get a piece to translate on Surinam Toad Reproduction - show how you know all about it - make sure you know about reference works on the subject etc.

Um das Vertrauen eurer Kunden in die übersetzten Inhalte zurückzugewinnen, ist es wichtig, eure Expertise deutlich zu machen. Stellt eure Qualifikationen, Zertifizierungen und die Erfahrung eures Teams in den Vordergrund. Erl?utert, welche speziellen Kenntnisse und F?higkeiten eure übersetzer in Bezug auf die jeweilige Branche oder den spezifischen Inhalt mitbringen. Zeigt erfolgreiche Projekte und Referenzen, die eure Kompetenz belegen. Durch die Betonung eurer Expertise k?nnt ihr das Vertrauen der Kunden st?rken und sie davon überzeugen, dass ihre Inhalte in guten H?nden sind.

First, appoint a team of experienced and reliable translators. After the translation phase is complete, it is mandatory to review the translation. If there are any errors, they should be corrected immediately, and the final product must be completely reliable. If doubts still arise from the client’s side, allow a language translation specialist to have a conversation with them to ensure that the picture is crystal clear.

Most clients that seek out "good" or "accurate" interpreting often share their "bad" stories to emphasize the escalated importance of accuracy for their sector-specific messages. Being an interpreter means you should come default with base knowledge of topic related terminology, and introducing this perk to your clients can be done in various ways: from certifications from academia to past events you've worked in, to going through the "prep work" you had done (with provided materials) once again with the clients to reassure (or perhaps correct) terminology. Reassurance and dedication to subjects at hand emphasizes a certain expertise for the clients.

Eine effektive M?glichkeit, Zweifel auszur?umen, ist das Bereitstellen von Mustern eurer Arbeit. Bietet euren Kunden die M?glichkeit, Musterübersetzungen zu prüfen, bevor sie eine endgültige Entscheidung treffen. Diese Muster sollten repr?sentativ für die Qualit?t und den Stil eurer Arbeit sein. Durch das Anbieten von Beispielen k?nnen Kunden sich selbst von der Genauigkeit und Professionalit?t eurer übersetzungen überzeugen. Transparenz und Nachvollziehbarkeit schaffen Vertrauen und erleichtern es den Kunden, sich sicher zu fühlen, dass ihre Inhalte korrekt und professionell übersetzt werden.

After getting the style guide, translating a small 1 pager from the actual project content is a good start to set the right expectations and ask for changes at the beginning of a large project. The sample content should be a representative of the most challenging part of the text. Once this is approved, then it should be smooth sailing ...

I have never been an advocate of providing samples, especially at a high level of experience where academic qualifications and professional credentials are paramount. Offering samples may be counterproductive, as the confidence and expertise inherent in your work should not rely on a single text but rather on the years dedicated to study and practice that are reflected in your curriculum. The depth of experience and the calibre of your qualifications are the true measures of your competence. These factors, more than isolated examples, should assure clients of the quality of your work. The substantial investment in your professional development and the recognition garnered over time are the most compelling indicators of your capability.

Sharing samples of previous work can be done lightheartedly to establish trust between you and your clients. A simple "I had previously had interpreting experience in your field of expertise..." can go a long way. You can even utilize other means to relay such messages - such as LinkedIn!

Yes, sample translation resolves 90% of frictions that may arise in quality check. But sample work cannot be more than a page. One can also share previous work samples in particular domain abiding the NDAs. I personally provide sample along with context and backend thought that went into translation as a note to my work . And more often than not , it gets the job done.

Kl?ren Sie Ihre übersetzungsprozesse und kommunizieren Sie diese klar an Ihre Kunden. Erkl?ren Sie, welche Schritte Sie unternehmen, um die Qualit?t der übersetzungen sicherzustellen, wie zum Beispiel mehrstufige Prüfungen, Lektorate und Feedback-Schleifen. Transparenz in Ihren Arbeitsprozessen zeigt den Kunden, dass Sie strukturiert und sorgf?ltig arbeiten. Besprechen Sie auch, wie Sie mit Kundenfeedback umgehen und sicherstellen, dass deren Anforderungen und Erwartungen erfüllt werden. Ein offener Dialog über Ihre Arbeitsweise kann das Vertrauen st?rken und eventuelle Bedenken der Kunden ausr?umen.

Clients (especially those who have no past experience working with interpreters) often become curious as how interpreting is conducted. Before work, or perhaps during down time, clients may bring up their curiosity as to (sort of) evaluate your conduct and professionalism. Such approaches should be a step to establish further trust. In simpler terms, shorter setences or even with lighthearted jokes, you can explain what preparation have you done beforehand, what have you done previously that can help you with your work now, or even small tidbits about how your work flow goes based on the variables of the situation. Personally speaking, people that asked me such questions often had not prejudice, but pure curiosity.

This is absolute MUST. A well maintained and well structured SOP can make everyone's life easy. Time bound milestones and regular quality and progress checks can solve lot of issues without hassle. But in all of this candid and open discussion with the client is KEY. I would rather suggest to put CAT tools you will be using along with dictionaries you might refer and other such guidelines are also should be mentioned in process clarification meeting.

A comunica??o com o cliente é muito importante. Saber ouvir, acolher e orientar o cliente é o que faz a diferen?a no nosso trabalho. Em uma tradu??o, os clientes entregam sua confian?a aos profissionais, que devem honrar esse compromisso. Prezo sempre pelo profissionalismo aliado ao diálogo.

Addressing client feedback is crucial for maintaining trust and ensuring client satisfaction. Listening attentively to specific concerns, discussing any misunderstandings openly, and outlining the corrective measures you will implement demonstrates your commitment to quality and responsiveness. Offering revisions as needed reinforces your dedication to meeting their expectations and highlights your willingness to engage constructively. This proactive approach in addressing and acting upon feedback can significantly strengthen the client's confidence in your work and enhance overall trust.

The first thing I do is ask what is their concern. During my almost 40 years of experience, I came to understand that many people “think” they know either Spanish or English and most of the times, it is not the case. That is, They “might be able to speak it“, but when it comes to writing, that is a whole different ballgame. If what they are proposing is just a matter of preference, I let them know and tell them that there will be an editing charge. Once I’ve said that, I actually tell them to make any possible “matters of preference” changes, so all of them can be assessed at once, under the minimum per hour fee, etc. If it turns out to be that it is flat out a mistake, the correction is made, and apologies are in order.

Feedback on the initial small sample can be implemented and issues resolved. This gives a good sounding board for the translation-revision and delivery in lots and feedback on that if possible is helpful too.

Clients' feedback is important not just for the quality of your work, but also for your trust building with the client. Regardless of their level of linguistic skills, clients in their fields of expertise may have recommendations for a better interpreting that cannot be simply studied or looked up on the internet. Accepting and adapting such feedback into your work will provide better and/or more satisfactory results with your clients, and may also help you develop your skills further.

Kaizen is paramount in personal and professional growth but its even more relevant in translation services. A translator works with many companies in different domains. Along with recent CAT tools and techniques are essential but a general knowledge about what is happening about the target language geography is also very crucial. This gives confidence to clients that you are adapted to new information and you will do the job well.

Como tradutores, temos que ter consciência de que trabalhamos diretamente com a língua, que está viva e em pleno movimento. Sempre há mais a aprender. Precisamos nos atualizar e nos dedicar ao estudo da tradu??o. Dessa forma, nos sentimos mais seguros, evoluímos profissionalmente e, consequentemente, nosso trabalho se aperfei?oa. Isso também traz mais seguran?a ao cliente.

One round of free post delivery support, offered up to a certain period of time from delivery can be a relief for the clients and can surely raise their confidence in your services.

Many things influence translation quality. And not all content actually requires the same 'quality'. That is at the core of MQM: Define your content requirements, business impacts, and risks. Clarify those with your translation supply chain, and clearly specify, together, which content types you expect to reach what quality level. Only then can your translation partners fulfill your requirements appropriately by defining the corresponding workflows, technologies and review steps. This also allows you to be more flexible in terms of budget, turnaround time and other aspects of quality.

Ser um tradutor implica estudo e aprimoramento contínuo. é mais do que saber falar outra língua. é importante que o tradutor tenha consciência da importancia de seu trabalho e consiga passar confian?a ao cliente. Um trabalho bem feito gera credibilidade. A tradu??o técnica, assim como outros tipos de tradu??o, pede prática e estudo. Trabalhar com transparência e responsabilidade é sempre o melhor caminho.