When clients are less than thrilled with AR project outcomes, my go-to strategy is active re-engagement with their vision. I start by gathering detailed feedback to identify where expectations and reality diverged (and why), then propose iterative improvements based on that insight. Often, small adjustments—like refining interactivity or enhancing visual quality—can make a big impact. I also try to incorporate an extra feature or two (think custom animations or immersive audio) that wasn't initially planned but adds value. Finally, clear, open communication throughout helps clients feel heard and part of the solution, turning initial disappointment into genuine satisfaction.

Maintain Transparent Communication and Project Updates. Keep clients informed of milestones, development updates, and testing results. Regular check-ins foster trust and allow clients to see progress and provide feedback. Use clear metrics and timelines to demonstrate the impact of each stage, ensuring clients can see the added value as the project progresses.

Pivot. One of the reasons emerging technology projects are done through an MVP approach is so that you can pivot quickly after a failure. Customer feedback would be your best friend at this point to start the adjustments. Chart out a clear path to profitability on how you are incorporating feedback to develop a pivot roadmap and how much estimated value can be obtained out of it. The best way to improve stakeholder confidence is through clear, quantitative communication.

When feeling underwhelmed by AR feedback, focus on active listening, prioritize key concerns, and iterate quickly. Engage clients in the process, highlight improvements, and show how feedback has shaped a better experience.

En principio hazlos sentir escuchados. Pregunta por sus expectativas y que es lo que no se cumplió para poder entender que esperaban; puedes pedirle ejemplos de otros proyectos de RA para entender que es lo que ellos entienden por esta tecnología, ya que, al ser emergente, muchas veces se esperan resultados que no se comunican como objetivos. Itera en el proyecto para poder tener esto en cuenta, si es posible con 2 o 3 alternativas para poder seguir buscando soluciones. De ser posible, también documenta los procesos UX para que el cliente entienda el origen de las decisiones.