Your client's behavior is causing emotional reactions. How can you maintain effective work with them?
Dealing with an emotionally reactive client requires poise and strategy. Here's how to keep your work on track:
- Establish clear boundaries . Communicate your limits firmly but respectfully.
- Practice active listening. Show empathy and understanding without compromising your professional stance.
- Take breaks when needed. Step away to regroup and maintain your composure.
How do you handle tough client interactions while keeping your cool?
Your client's behavior is causing emotional reactions. How can you maintain effective work with them?
Dealing with an emotionally reactive client requires poise and strategy. Here's how to keep your work on track:
- Establish clear boundaries . Communicate your limits firmly but respectfully.
- Practice active listening. Show empathy and understanding without compromising your professional stance.
- Take breaks when needed. Step away to regroup and maintain your composure.
How do you handle tough client interactions while keeping your cool?
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Our roles in clinical settings make us come in contact with many clients who behave poorly. I maintain my “cool” while handling tough client interactions through the following: 1. Clear boundary setting 2. Knowing when to seek time out. 3. Debriefing with my seniors. 4. Self-care practices such as mindfulness and controlled breathing. 5. Empathy for the clients.