Your client is resistant to feedback. How can you navigate their defensiveness effectively?
When a client pushes back on feedback, it's crucial to address their concerns diplomatically. Embrace these tactics:
How do you approach resistance from clients? Share your strategies.
Your client is resistant to feedback. How can you navigate their defensiveness effectively?
When a client pushes back on feedback, it's crucial to address their concerns diplomatically. Embrace these tactics:
How do you approach resistance from clients? Share your strategies.
-
When a client resists feedback, navigating their defensiveness requires empathy and a solution-oriented approach. Start by actively listening to their concerns and validating their feelings, showing that their perspective matters. Frame feedback as an opportunity for growth rather than criticism, focusing on actionable solutions and collaborative problem-solving. Use specific, nonjudgmental language that highlights strengths while addressing areas for improvement. Establish a safe space for open dialogue, encouraging questions and reflections.