Transparency is essential for building high-trust relationships. These conversations should happen early in the process, ideally as you’re designing the solution. If any issues arise that affect the delivery timeline after the deal is closed, promptly inform the customer and provide a clear status update. Explain the reasons for the delay, and collaborate with the customer to develop a revised plan with updated delivery timelines. Ensure that prioritized delivery items align with the customer’s needs.

The main factor of successful direct sale process is response time and availability when needed, the customer who is meeting different solution providers usually distracted between different opinions as any solution provider try his best to connivence the customer with his solution while the real sales process doesn’t need convincing rather than trust. Most of the solution were built upon customer requirements which leave them with almost the same outcome and quality , what make the difference is the value you add to the solution and this value is Intangible value but at the same time can differ from a salesperson to another and you can differentiate it by the response time and after sales support which definitely build the trust .

"Transparency and promptness are essential when addressing client concerns about delivery time. Start by sharing relevant data—average delivery times, recent on-time delivery rates, and process improvements you’ve implemented to enhance speed and reliability. Providing concrete numbers not only builds trust but highlights your commitment to efficient service. Additionally, outline the proactive steps you’re taking to mitigate any delays, such as real-time tracking and regular updates. This level of accountability and focus on continuous improvement reassures clients of your dedication to a smooth, efficient delivery experience."

When a client questions your delivery time, respond confidently by acknowledging their concern and stressing the importance of timely delivery. Provide specific tracking information for their order and mention that your average delivery time is [X days], demonstrating your commitment to efficiency. Highlight recent improvements in logistics, such as new shipping partners or enhanced inventory management, which help speed up deliveries. Sharing positive feedback from other clients can also build trust. If there are potential delays, assure the client that you’ll keep them informed and can offer alternatives like expedited shipping options. This approach shows your dedication to customer satisfaction and efficiency.