To avoid a similar situation, it is better to start with understanding the requirements of the client. For better clarity, have a detailed discussion regarding the requirements and at the end of the meeting, minutes which need to be signed by both parties. This process will help both clients as well as Supplier to refer at the time of delivery of the project. During the delivery as well, a detailed presentation regarding the delivered product against signed specifications. This will assure that the supplier fulfills the promise. to enhance the relationship, a quick after support is a must do act. based on my observation, customers always prefer transparency during presales, sale and aftesales but they value more in case of post sales.

To rebuild trust with a client who has been let down by previous vendors, start by listening to their concerns and understanding their pain points. Be honest and transparent in all your dealings, setting clear expectations from the start. Show commitment by delivering on your promises consistently and providing excellent service. Keep communication open, addressing any issues quickly. Offer solutions tailored to their needs to show you truly care about their success. Over time, our reliability will help secure their trust and business.

Always be You, by being reliable, trustworthy and honest. Show up for your customers by representing a company and products that you truly believe in and trust. Be your own brand. People buy from People not from companies. They want to trust you and what you stand for.

In such a scenario the client will be sceptical to be falling in such a trap yet again that may jeopardize the delivery further, hence, overly cautious. Firstly, their concern must be acknowledged with compassion and your corporate legacy, success stories and testimonials from known clients must be shared. Secondly, Sales leader and +1 must make relationships visit more often than other clients, as trust is to be built for them to get comfortable and cooperative without apprehensions. Thirdly, complete project delivery timelines to be shared with escalation metrics to monitor the pace of the project. Lastly, Project delivery must be closed with after sale support post required repeated training on the program delivered.